Tulum cabins

Upon arrival no one was in the office. The sign said will return at 2 and we were there at 4 and no one came until the next day. There was an empty binder which I think was supposed to have instructions on the area and the casita. We told Augustin that the folder was empty and he never gave us the pages. Every morning the workers clearing the sea weed from the beach were out side really early talking. The beach was full of sea weed and really had a really bad smell. The room needed a bit more care in cleaning the floors. There were coffee stains on the floor when we got there and I had to tell the housekeeper to not use cleaner that made the floors slippery. We did appreciate the coffee, the fruit, chips,salsa and the popcorn. That was the nicest welcome of staying there. Also Augustin did answer all our questions and got us a golf cart and bike to rent.