NEW!! Lisbon Hearth!

Hi Nicholas, Thank you for sharing your feedback. We’re glad to hear that you had an overall good stay at our property. Regarding the supplies, we always keep basic essentials in the storage drawers in both the bathroom and kitchen. Had you contacted our ground staff or emailed us during your stay, we would have been happy to guide you to where these items are stored. Regarding the kitchen towel, we’re sorry if it was inadvertently missed by our housekeeping team. We also keep spares in the flat, and a quick message would have allowed us to assist you promptly. As for the location, our listing description highlights from the very first line that the property is just a few minutes’ walk from one of Lisbon’s most prestigious avenues and describes the flat as perfect for families. We believe that staying in a residential neighbourhood offers families a more peaceful environment while still providing convenient access to local amenities and nearby tourist areas. We understand that walking distances to public transport can be a consideration some guests when travelling with young children, and we appreciate you sharing your perspective. Thank you again for choosing our property. We value guest feedback and always encourage our guests to reach out during their stay so that we can address any concerns and help make their experience as comfortable as possible.

Hi James, We're glad to hear that you had a fantastic time exploring Lisbon! It sounds like you really made the most of your visit by venturing off the usual tourist path. It's wonderful to know that the apartment worked out perfectly for your party. Thanks for being an awesome guest! Best Regards, Marco and Team

Hi Ray, It's great to hear that our flat was one of the reasons why you had a wonderful time in Lisbon. It's also nice to hear that you would love to stay again in our flat and we'll look forward to being your host when that happens. Best Regards, Marco and Team

Hi Sara, We appreciate your feedback. It was our pleasure to be your host and we're glad that you had a great stay in our flat. Thank you for being a superb guest! Regards, Marco and Team

Beatriz was a wonderful guest to host. Communication was smooth and timely throughout their stay, and they respected the house rules without any issues. Beatriz left the space clean and tidy, which I greatly appreciated. I would happily host her again in the future and highly recommend to other hosts!

Hi Caroline, Thank you for your feedback. The apartment is located in central Lisbon, with easy access to many of the city’s main attractions, restaurants, and transport links — something many of our guests have enjoyed. That said, we understand that everyone’s idea of “central” can differ depending on what they plan to explore. We hope you still had a pleasant stay and enjoyed discovering the city. Best Regards, Marco and Team

Hi Heather, It's great to hear that you've enjoyed your stay with us. It's our pleasure to have had you as our guest. Thank you for having taken care of our apartment. Best Regards, Marco and Team

Hi Joseph, thanks for sharing your experience with us. We are rather puzzled by some of your observations, most of your concerns could have been addressed swiftly had you let us know earlier. After checking with our cleaning team they told us that you might be referring to some possible miniscule bleach stains; most large laundry companies manage a huge quantities of bed linen and pillow covers, but those tiny stains do not compromise the utmost cleanness of our laundry. Had you let us know we could have replaced them within a couple of hours. Why have you not told us so when we checked with you? Yes, we do provide one set of a large bath towel and hand towel per guest. As per our check in instructions we can provide additional laundry and cleaning for an extra fee but you had not requested such service before your check in. You did happened to request more and even some an extra pillow person that we did provide you straight away without charging you. Regarding the appliance manual instructions there all can be found in the top kitchen drawers - which can be easily found. Our stove is an electrical one, there is no gas running through it that could justify carbon monoxide alarms, however there are fire alarms. "Galp" stand alone "space heaters" which are distribued accross million of homes in Portugal and meet all the national safety regulations are filled with small gas thanks, per se being stand alone devices are not connected to any gas supply, only devices connected to an unlimited gas supply could require the preventive use of carbon monoxide alarms. We could have addressed most of your concerns and ease your mind if you had communicated them to us earlier. When we asked if everything was fine which we always do one after our guests check in, you mentioned everything was fine, so we're surprised to hear about these issues now. Our team is more than willing and ready to attend to these matters during your stay. Wishing you well

Hi Kimjera, thanks for your review. Please read a flat's description carefully before making a booking as if you expect to find a dryer in the flat whereas our listing clearly states that we only provide a washing machine (with a drying function) you are sure to be disappointed not with the flat but with your expectations! We would like to address each point that you have raised in your review: 1. “Beds are hard as rock” - We’ve been hosting for over 3 years now and none of our guests have ever complained about the beds. We are not sure if you had special requirements for the bed, but our beds have never been a problem for any of our past and present guests. The mattress is not hard but rather firm, and firm mattresses are far better for a human being's spine than soft one - that is a proven scientific fact. 2. “One bedroom smelled like smoke” – We apologize for this, but this was out of our control. We have a strict ‘NO SMOKING’ policy in our property as per our flat listing. However, some guests, as did the guests who checked out before your check in, did not respect our house rules. We did our best to let out the smell, but sometimes, it is difficult to get rid of it. However, since there were only 3 members in your family and we have 3 different bedrooms, perhaps you could have used another room instead and avoided the smell. 3. “it had zero amenities” – We provide everything in the flat as listed on the website. Please see the reply below for the items that you have mentioned as not available: (a) “4 little bath towels and 4 hand towels” – We provide 2 sets of towels (one bath towel and one face towel) for each guest. Your group consisted of only 3 persons and we provided you with an extra set. (b) “There is no dryer” – We do not provide a dryer in the flat and you will find this information on the website where you have made the booking. We expect our guests to make informed decision after going through our listing on the website. (c) “propane tanks only worked for part of the stay for heat” – This is incorrect; you were only left out of a full tank for a couple of hours. The change of the tank only happens once a year. However, our excellent housekeeping team was quick to respond to your complaint and went out of her way to arrange the gas filling and the same was provided on the 20th of March, the very next day of your check in. It was a Sunday and very difficult to arrange it, however, we ensured that you received the heating promptly. We have our gas receipts with us as evidence. (d) “In the kitchen, there was only salt and sugar with no other amenities” – This is not true. We provide a fully equipped kitchen and you can find the list on the website. However, we do not provide food items and make no claims of providing these on the website either. We would request you to refrain from the unethical act of writing a false review. (e) “no hand soap in the bathrooms” – Once again, we would like to remind you that we do not provide hand soap as per our listing on the website because from our experience our guests prefer to bring their own skin care products. However, our excellent housekeeping team, especially brought you the hand soap the very next day for your convenience. There s a grocery store next to the building, literally 2 meters away. ;)