Villa Bahari - Five Bedroom House, Sleeps 10

Thank you for your detailed and thoughtful review. We’re happy to hear that you enjoyed the stunning ocean views and the villa’s proximity to some of Madeira’s most iconic outdoor activities — the location truly offers a unique experience for nature lovers. We're also glad you appreciated the spacious layout of the house, which is indeed designed to comfortably accommodate larger groups. That said, we’re very sorry for the issues you encountered during your stay. The initial water outage was an unexpected and unfortunate situation, and we’re grateful for your patience while we worked to get it resolved — even managing to do so on a Saturday evening. However, we completely understand how the accompanying unpleasant odour would have made it difficult to fully enjoy the space. The smell you described is clearly not in line with the standards we aim to uphold. While running water through the traps was a good step — and we appreciate your proactive approach — it’s evident that the issue went beyond a simple fix. We’ve already passed this on to our maintenance team for deeper investigation and resolution, as no guest should have to compromise on comfort. We also take note of your comments regarding the firepit and the impact of the wind on using the outdoor amenities. Your concerns about safety are valid, and we will re-evaluate the setup to ensure everything is not only functional but also secure and practical given the local weather conditions. Thank you again for your honest feedback. We regret that your experience wasn’t as smooth as it should have been and truly hope we’ll have the opportunity to welcome you back to one of our properties under better circumstances.