Modern villa with 4 bedrooms and 3 full bathrooms, wifi, private parking...

If they started off a bit tired, I suppose it was due to things beyond our control and the house, which was ready well before the expected time, they didn't have to wait and they didn't report any problems. The temperature in September is usually 25º to 28º but this year it was an unprecedented temperature reaching 20º, because we were invaded by a mass of cold for almost a week and in the face of these things obviously we can't do anything and in Menorca there are no heated outdoor pools because the temperatures from May to October are quite optimal for swimming. The heater is 100 liters, new from last year and for 4 people it should work perfectly and even more so with the temperatures typical of the time. If it didn't work as it should have, we could have solved the problem the same day, but if during the 2 weeks of your stay you don't tell us, we don't even find out, in this case until we have read your comment, then it makes no sense not to have informed us beforehand if it was a nuisance for you. Despite these things that you mention, I am glad that you were comfortable and it was a pleasure for us to have you in our house and that you left it so well when you left.

Thank you very much for your comment. Regarding the smell you mentioned from the bathrooms, it's not a sewer problem. The house has been closed since the end of October, and you have been the first booking of the summer season, this has happened due to the lack of use. I wish you had told me about it while you were there because using a specific product would solve the problem quickly, and above all, something very effective is covering the drains with their corresponding plugs. Regarding the beds, I understand your point of view, but it's really difficult to please everyone because some people say the mattresses are very comfortable, while others, like you for exemple find them a bit firm. Nevertheless, I appreciate your feedback because it allows us to improve, and I will do my best to offer always the best possible stay. It has been a pleasure having you at our villa.