Urban Elegance by Fidalsa

Thanks for sharing your experience, Rachael. We are glad to hear that you enjoyed the space, the well-equipped kitchen and the outdoor areas. 🏡✨ We sincerely regret the inconveniences related to the cleaning and the incident that you mention. Although climatic factors such as heat influenced, our houses are constantly fumigated but the heat affects in these cases. we fully understand that this will affect your perception of the stay. We also take note of your comments about the communication, and we regret that we did not respond with the agility you expected, but we still sent the maintenance staff to take care of the problem as quickly as possible Thank you for pointing this out constructively. We have already reinforced the cleaning protocols and we are reviewing the maintenance and care systems to prevent this from happening again. 🙏 We hope that you will give us another opportunity to offer you a stay that meets your expectations. It will be a pleasure to receive you again!