Property owner let my booking go through, all guests took vacay days, she said VRBO allowed the booking due to COVID-19 & 3 days before checkin I text her & she tells me "I'm going to have to cancel, I thought I'd be more comfortable renting but I'm not." I respect that decision b/c of COVID, however, she took my money, didnt tell us this might not go through, & LET us book when we REQUESTED (not auto booking). She could have said, "this is tentative," etc but didnt. After more texting our booking worked out under the condition we come 2 days later & leave 2 days after. That worked, however, she didn't change the booking date officially, so when I contacted customer service later, they required evidence of this change & said it was strange & not proper policy.
We had several requirements for our stay and narrowed the scope of what places we could book. We required good wifi, pet-friendly, A/C (bc it was supposed to be very hot), & wanted a whole property on water. It was hard to find a place like this! However, we would rather not have come than not have had these amenities. Property said online it had all these amenities!
We got there during the hottest week of summer to date, & our property - that said it had A/C - did not! Instead there were a few fans & property owner told us to open windows & doors. Like, what? Despite doing this, house measured 30+ degrees nearly all day. Entire front wall of house is in windows & traps heat like a furnace. There are no blinds on windows either & we measured over 40 degrees inside at times. I expressed my concern once we got there but she encouraged us to stick through & we tried. She also said she didn't say it had A/C & blamed it on website. On the 2nd night we couldn't take it & i presented her w/ 2 options. Buy us some portable A/Cs or let us go home early (it's on an island so she had to take us). I said I had to know ASAP in case I had to call H.A customer service (they have policy with time limitations for some refunds). She said I was threatening her & told me it'd be best to get off her property. I asked for what I paid for & she made me leave. She said she wasn't mother nature and couldn't control the weather, She also said no properties on the lake had A/C which is a lie b/c we know guests who've stayed on Wood Lake properties with AC. She said AC was so unusual there I shouldn't have expected it.
It also was not fully clean when we got there (dirty appliances) which was scary bc of COVID-19.