First problem- we were quoted a price in December 2019. Signed a contract with set price. We paid the first portion, then when our final payment was due in July our total price had went up because “tax increase”. When you sign a contract that has a price, the price should not be able to change!
Second-condo was filthy. With coronavirus going on you would think it would be cleaned properly, but it was dirty and seemed rushed. We rewashed our sheets, the floors and couch were covered in sand, table and countertops had to be wiped down. My 2 year olds feet were BLACK after walking around in this condo for 2 hours.
Third- upon arrival we noticed the curtain rod hanging over the sliding door was missing half of the pole. It was literally hanging by one mount and leaning on the ceiling for support. Thankfully we noticed before my daughter went near the curtains. I texted management and they claimed maintenance would come, never saw them. We found the other half of the curtain rod Hidden behind a fake plant so my husband reattached it. (How did housekeeping not notice this)
Fourth problem- this condo SAYS it sleeps 6, but they did not provide blankets or pillow cases for the pull out couch. Which means it only slept 4. We had to ask management for bedding. They told us they would send them the first night, never did. I had to CONSTANTLY text them asking. My son had to use a sheet and one of our pillows the first night. Finally we got the bedding the afternoon of our second day.
Fifth- the air conditioning unit did not work properly. It would not get below 73 at night and 75 during the day. I texted management multiple times, they finally sent “maintenance”, he just cut it down to 65 and said “see if that works”. Which it didn’t. They then sent an actual AC person on the 3rd day. It finally got down in temperature on our 4th night.
The furniture is stained, the condo is dirty, poorly managed, management takes forever to respond and does not follow through, the spare shower makes a loud squeal the whole time you’re using it, not enough bedding was supplied, dishwasher is not properly installed and comes out of the counter space, and these pictures are DECEIVING.
Management likes to send a email saying “if you have any problems please text us and we will do anything fix it” BS. They take days to fix problems, if they even do. And give you the run around. They told me housekeeping and maintenance were coming multiple times and never showed.