Studio 10 Mins to Beach w/ Fenced in Backyard

Thank you for taking the time to leave a review. We are truly sorry for the experience you had upon arrival. This is not the standard we hold ourselves to, and we understand how upsetting it must have been to walk into a space that was not properly prepared for you, especially after a long day of travel. As soon as we were made aware of the situation, we immediately offered to send our cleaner to address it right away, though we understand you preferred not to stay. We worked with you directly to provide a refund, and while we do have a strict cancellation policy, we made an exception to try and make things right. Since your stay, we have taken proactive steps to ensure this does not happen again. We’ve added an additional layer of verification after every turnover to confirm the property is cleaned and fully stocked before guests arrive and an additional notification each morning to ensure cleanings are not missed. We sincerely regret that your experience fell short and appreciate your feedback, as it helps us improve for future guests.