6/10 Okay
Ashley W.
25 August 2023
Liked: Check-in, communication, location
Disliked: Cleanliness
Good stay
I want to start off with that Mike the property owner was very quick to communicate and problem solve.
Pros:
Communication with Mike
Simplicity of unit
Kids tables
Kids eating utensils and plates
Minion mural
Had 2 box fans available for use. As a Floridian this is a huge plus! Definitely need a fan at night to sleep.
The extra security around the pool and the extra latch on the sliding door were a great addition having little ones.
Lots of pillows on beds
Cons:
Unit not ready upon arrival
Unit not clean - Mike offered to have cleaners come back because they just finished with construction. We refused as it would be too much of a hassle as we were already in unit. So we swept, washed linens and cleaned counters.
AC unit went out twice- Mike was quick to have it fixed each time. Nothing he could have done to prevent the AC unit from failing.
Bathrooms need a little TLC
Pool screen was ripped and animals got in for 3 straight nights and ruined some of my kids pool toys and pooped in the pool - Mike immediately sent pool service out
Kitchen needs knives and new cooking equipment like strainers and cutting boards
Overall it was a nice stay and Mike was a very communicative and responsive owner and did everything in his power to make out stay comfortable. . We’ve stayed at Windsor Hills 3 times and we’ll definitely go back again.
Ashley W.
Stayed 7 nights in Aug 2023
