The overall 4 star rating was due to two areas of disappointment: 1). The description of the apartment was overstated as it was spartan in appearance and was rather cheaply furnished in the living area. It wouldn't take much to add a little color and to provide a coffee table that doesn't wobble! There were no comfort or asthethetic extras most renters desire. Bring your own coffee mugs because there were only 2 cups large enough for coffee. 2). There was absolutely no paper towels, trash bags, Kleenex and only two rolls of toilet paper for a rental of 4 people for 10 days. We had to beg for a extra towels and the two coffee pods they gave us made us laugh. We spent quite a bit at the store just to provide the basics needed to live for 10 days. We couldn't use the dishwasher because we didn't want to buy a bag of dishwasher soap/pods since we would only use it a few days. None of those type of supplies were available, and we were told it was our responsibility to buy all supplies. However, it was a safe place, and again, the location was wonderful. It didn't exude a warm and friendly experience, but we made it cozy enough with laughter and wine!Had the basics been provided, i.e.coffee pods for at least two days, soap, paper products and trash bags, it would have been a 5 star rating.