Riverside villa next to Down Town Ft Lauderdale

Thanks for the feedback Andrew! We are glad that you enjoyed our place! See you next time.

Hi Diane! Thanks for the comments to our place. glad you like it! Thanks again.

Thank you very much David. We appreciate your words. Have a good day.

Thank you so much! So glad you like everything.

Hello Phillip Thanks for the review. We always try to make the guest feels at home. Have a good day!

Dear Christopher, Thank you for your 5 stars review, you was a excellent guest, hope to see you soon.

Thanks for those words to our place Christine. We really appreciate it! super glad you liked everything from the Villa to the service we provided to you. Have a great day!

Hello Julie. Thanks for the review. glad you enjoyed the place.

What a great guest! Would be happy to host Mario again anytime!

Great guests! This is what Vrbo is all about, fascinating guests who respect and appreciate unique spaces.

Hello Shari! What good words for our villa Thanks for everything, you were a very good guest We are always trying to work so that all guests feel comfortable in our villa If you need it again, do not hesitate to contact us. Yohandri

Hello Charles, Thank you for the comments about our Villa. We work super hard every day to provide the guest the best services in terms of days of rest and relaxation. Thanks for everything.

Dear shanna, We're sorry to hear that your expectations weren't met. We appreciate your feedback and will use it to improve our services. Yohandri

Dear David Thanks for your lovely review I hope you see you back soon.

Dear Peg, We're sorry to hear that your expectations weren't met. We appreciate your feedback and will use it to improve our services. Yohandri

Good afternoon. First of all, we would like to apologize for the fact that our services and your stay did not meet your expectations. We would have appreciated it if you had informed us directly about your discomfort right away, as we would have been more than happy to address any issues immediately. We would like to respond to your complaints as follows: Regarding pets, we want to assure you that we are indeed pet-friendly, as we do accept dogs as guests. However, it seems that you did not notify us in advance about bringing a pet. We had to ask you, to which you responded that it was an ADA registered Service animal. In such cases, guests are required to notify us beforehand, as the certification of the animal is usually requested. However, we understood that and told you "no problem , everything is ok" We expected pet owners take responsibility for any damage caused by their pets. Although we are pet-friendly, we kindly request that all guests with pets respect our facilities and ensure that no damage is done to the property. Unfortunately, it seems that your pet peed all over the house, leaving strong stains on the floor. As its owner, it would have been appreciated if you had taken the necessary steps to clean up after it. This kind of behavior is insensitive towards the house and the individuals responsible for cleaning. It is worth mentioning that our floors are made of wood and are therefore more sensitive compared to other types of flooring. Due to the prolonged presence of pee on the floor, this negatively impacted the condition of the property. Additionally, the strong and unpleasant odor left behind by the pee was unbearable upon entering the villa. Although we are pet-friendly, we kindly request that both pets and their owners strive to maintain hygiene and ensure that their animals are well-behaved. As a result of the incident, we were obliged to conduct extra cleaning, which incurred extra costs for us. This is why we had to implement the damage deposit with VRBO. Please rest assured that we would never charge for something that is not valid. We have provided evidence of the damages to VRBO. Thank you for your understanding in this matter. We hope you have a great day. Best regards,

Dear Brittney, Thank you for taking the time to share your feedback. As a host who has also been a guest, I strive to provide a balanced perspective when reviewing experiences. I appreciate your honesty, and I would like to address some specific points regarding your stay. - You mentioned that one of the air conditioning units was not functioning during your three-night stay. I want to clarify that our villa is a small one-bedroom unit, and while it is ideal for both air conditioning units to function, the villa can maintain a comfortable temperature with one unit and the ceiling fans. Additionally, I am surprised that you noted you could not use the bedroom fan at night due to the lights being wired together. If you had communicated this issue during your stay, I would have been happy to assist you. Upon being informed of the air conditioning problem, we promptly began contacting service companies. Once we secured an appointment, a technician was sent to the villa. Unfortunately, the issue could not be resolved that same day; however, a new unit was brought in and replaced the damaged one the following day. Regarding the other concerns you raised in your review, I was not made aware of these issues during your stay, which makes it difficult for me to address them. I encourage guests to report any problems immediately so that we can work together to find a solution. I must also mention that your review does not come as a surprise, as you indicated to me that if you did not receive compensation for your stay, you would be disappointed. It is disheartening to see that some guests may seek to take advantage of situations. I genuinely wish you had a better experience and appreciate your feedback, as it helps us improve. I hope that future guests have a more enjoyable stay. Best regards, Katia