We stayed a week with our family. The location is great for Pigeon Forge, and the hot tub was clean and well-maintained. The master shower had excellent water pressure. Plenty of towels available in the bathrooms, and generous supply of paper towels, toilet paper, and coffee K-Cups. Mattresses were comfortable - I believe they were foam.That said, several window blinds were broken, missing, or just in bad shape. The living room main front window only had a blackout shade (all or nothing), and the all-glass back door had no covering at all. Some areas had harsh, cool-toned lighting while the living room and front bedroom lacked enough lamps. No rugs in the main living area made the space feel less homey, and some easy decorative touches could go a long way. Master bath needs a hand towel bar.The cable TV in the living room had no sound no matter what we tried, so we gave up on it entirely. The back door deadbolt required significant force to align and lock/unlock, which was a hassle every time we wanted to access the back deck.The biggest inconvenience was the washing machine failing mid-stay, leaving clothes soaked after every cycle. Alison was responsive and eventually got a new one installed, but it took a few days to resolve, which is not ideal on vacation.Alison was friendly and communicated well throughout. The cottage has potential, but some deferred maintenance and a few cozy additions would make it a much better experience.