We arrived about 45 mins early to our rental. We asked Kevin if it would be ok to go in early. I was told no, we had to wait until 4 because the cleaning process takes from 10-4. No cleaning crew was at the house when we arrived. Ok, fine. At 4 we went in. Everything looked good! We walked into the downstairs bedroom and noticed a pile of used towels on the bathroom floor. So we went through the house. Some beds were unmade, as if people had slept in them. Some bathrooms had used towels on the floor. I emailed Kevin and called the property manager. The sent someone out to check things out. The said there was a miscommunication with the cleaning service and the were given a wrong address. They said they would send someone out immediately. It took them an hour to arrive. They obviously couldn’t wash all the linen, so they did a load of towels. They Started a second load. Our group had dinner reservations that evening. We couldn’t shower and get ready as there were no clean towels. They said they would send someone out the next day to wash the rest. So basically, our first day was a wash. Missed our reservation for dinner too. I asked Kevin if he would refund our cleaning fee and the first days rate. He said he would only refund the pool/spa heating fee. Now, I understand miscommunications can happen, so I would think you would want to try and make things right with your customers. Not sure how he thought that would compensate for our first day being ruined and the house not being ready. The second day as we sat in the back patio by the pool drinking coffee, we saw something in the pool. On closer inspection, we realized it was a mouse. Again, I emailed Kevin. Was no help to us. All he said was he had no control over the wildlife around the house, but that he would send someone. Which a pool person came the next day, put a dipstick in the pool and went on his way. Still refused to compensate the first day and cleaning fees. I’m not a person that EVER writes a review, but this was ridiculous!! You would think you would want to make customers happy, but I don’t think Kevin really cares. I didn’t feel like we were asking for much. I write this review for people that value customer service, because I don’t think Kevin understands the value in customer service. Will not be staying in any of his properties again!