Padre Escapes customer service was excellent. They were highly communicative with us and kept us up to date about the check in process and ETA of when the property will be ready for check in. You do not get check in instructions until the property is ready from the cleaners. Upon arrival, the property was clean but it is clear some items need maintenance. (Cracks in ceiling, cracks in crown molding, etc). This is all very minor and did not affect our stay whatsoever. They provide you with starter items until you can go to grocery store so you will want to be prepared to buy your own dish soap, laundry detergent, dishwasher tabs, etc. We really appreciated the number of towels provided. The sign on the door says no pets, but we paid a pet fee, so that could be confusing to some. There is a fishing light on the back deck which we put to use and had a great time in the evening while watching beautiful sunsets. Overall the neighborhood is quiet, the beds are super soft with plenty of pillows, and we had a wonderful time. We will absolutely consider you again in the future!!