The Dawn is a great property, however, this condo is not how it is pictured in this ad. During a previous trip to Galveston, we stayed in another condo at The Dawn and it was great.
When we picked up our key at the Ryson office, the front office staff were nice and helpful. When we got to the condo, it smelled like a cat litter box. The master bed has leather on the headboard and it was completely scratched with what may have been cat scratches? The chair in the second bedroom was the same way. In the master bedroom there were cracks in the walls. In the second bathroom, there wasn't a cover over the vent. There also wasn't a liner in the shower.
On our first morning, we had an issue with the hot water. I was able to take a shower but an hour later, my husband didn't have hot water. I called the ryson office line and she transferred me to another number. She took my phone number and said she would call the maintenance guy and call me back. I never heard back from her and we left so I'm not sure if a maintenance guy came after that. I was able to take a shower that night with hot water so I'm guessing either they fixed it or we only get a small amount of hot water?
When we turned in our key, I turned in the survey they provided us at check in. I also filled out the review that Ryson sent to my email.
I've since searched Ryson review online and they are not great.