This review comes from a trusted partner site and has not been verified.
6/10 Okay
Carlo C.
26 July 2023
Great Location but Terrible Customer Service
The location can't be beat. We had an awful time trying to actually get into the unit. The door code lock did not work. We contacted Vacasa multiple times and were given the run around. No one came to fix the door lock. We were outside for an hour before the cleaning lady came and gave us the code to the physical key lock box. We retrieved the physical key and were able to get in. We went to the beach and locked the physical key in the lock box for safe keeping. When we returned the lock box would not open even with the correct code entered. Somehow it was stuck or rusted. Again we called Vacasa and they could have cared less. We were asked to send pictures of the locks which we did. Then silence, no reply. We had to pry open the lock box for the key. Keep in mind that it is burning hot outside which made for extreme frustration. Vacasa's customer service is awful. They wouldn't help in any way whatsoever.