Verified
2/10 Terrible
Trena R.
19 Jun, 2023
Disliked: Cleanliness, check-in, communication, location, listing accuracy
Reservation CANCELED Same Day as CHECK In DATE!
Most stressful experience ever! Owner/Prop Mgr. double booked this property and canceled our reservation on the same day we were traveling to check in. Of course they all blamed the other. The owner was rude on the phone and gave me the number of a management company that didn't have a clue. (Narrow Gage Resort) Three family groups were traveling over 6 hours from different locations to meet. Canceled as we were on the road. VRBO did try to find a different property and may pay for our first night stay at another property. Of course I have to jump through a bunch of hoops to get a reimbursement. VRBO will not allow you to book another property from a competitor. We ended up having to book 4 separate hotel rooms at two different hotels over an hour away from the Wedding party we were attending. Obviously they were listing this property on two different web platforms which don't share information and the owner/mgr were not checking their sites. We booked this property 60 days prior to the event. Because of their poor management, the parents and family of the groom were unable to spend the quality time with the wedding party. We spent it driving back and forth. Heads up, don't book this property!
Trena R.
Stayed 2 nights in Jun 2023
