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Charming Apartment Inside Ancient Walls!

Photo gallery for Charming Apartment Inside Ancient Walls!

A living room with a sofa, a dining table with chairs, a TV, a cabinet with shelves, a plant, and a lamp.
King sofa-bed
A cozy living room with a dining area, a kitchen with vintage appliances, and a wooden ceiling.
A room with a table set for two, featuring a bottle of wine and two glasses.
A kitchen with a dining table, chairs, a refrigerator, an oven, and a microwave.

Reviews

9.2 out of 10
Wonderful

Highlights

  • Discover nearby landmarks
    Walk to Piazza Napoleone
2 bedrooms1 bathroomSleeps 5

Popular amenities

  • Onsite parking available
  • Kitchen
  • Air-conditioning
  • Balcony
  • Free Wi-Fi
  • Balcony or patio

Explore the area

View in a map
Lucca, Tuscany
  • Place, Walls of Lucca
    ‪3 min walk‬
  • Place, Piazza dell'Anfiteatro
    ‪6 min walk‬
  • Place, Piazza Napoleone
    ‪6 min walk‬
  • Airport, Pisa (PSA-Galileo Galilei)
    ‪31 min drive‬

Rooms & beds

2 bedrooms (sleeps 5)

Bedroom 1

1 Double Bed and 1 Crib

Living room

1 Double Futon

Living room

1 Double Futon

1 bathroom

Bathroom 1

Bidet · Toilet · Shower only

Spaces

Kitchen
Balcony
Dining area

About this property

Charming Apartment Inside Ancient Walls!

Charming apartment in the historic downtown of Lucca (inside the medieval walls, next to San Gervasio gate), in a lively street, close to all the artworks, shops, restaurants, groceries; very quiet.
Awesome position, car is no needed, you can visit by walk all the historic centre.

The apartment is on the first floor (few steps) of a typical building of the old town and consists of:
- 1 bedroom,
- 1 full bathroom (inside the bedroom),
- living room with double sofa-bed,
- furnished kitchen;
- fast internet wi-fi;
- AC (in the bedroom);
- heating.

It can comfortably accommodate two people, who can become 4 thanks to the double sofa-bed

Linen and towels provided.








Keywords: Typical, lovely, charming, flat, apartment, centre, central, internet wifi, cabin shower, oven, microwave, silence, luminous.

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House Rules

Check in after 4:30 PM
Check out before 11:00 AM
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Children

Children allowed: ages 0–17
Beds are for 4 adults + 1 baby cot provided.
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Events

No events allowed
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Pets

No pets allowed
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Smoking

Smoking is not permitted

Check-out instructions

The host requires you to complete the following before checking out:
Remove personal items and take out the rubbish
Turn off the lights
1) Make sure you don't forget any of your items. 2) Please take out the trash: if you leave just one bag there's no problem, but please don't accumulate rubbish without throwing it away.
3) Make sure all the lights and AC (in each room) are turned off and all the windows closed. 4) Leave the keys inside and close the door.
5) Have a good travel and come back and visit us soon!
Failure to complete these may result in a negative review from the host.
Respect about the house and about the neighbours.
Absolutely forbidden smoke inside.

Important information

You need to know

Property Registration Number IT046017C2RBKFQQO8
Property # 284166vb
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash
On-site parties or group events are strictly prohibited
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

About the area

Lucca

Located in Lucca, this apartment is in the city centre. Museum of Torture and Teatro del Giglio are cultural highlights, and some of the area's attractions include Lucca Botanical Gardens and Puccini Museum. Pinocchio Park and Parco Avventura Sospeso nel Verde are also worth visiting.
View more Apartments in LuccaOpens in a new window
Map
Lucca, Tuscany

What's nearby

  • Walls of Lucca - 3 min walk - 0.3 km
  • Cathedral of St Martin - 3 min walk - 0.3 km
  • Guinigi Tower - 5 min walk - 0.4 km
  • Piazza dell'Anfiteatro - 6 min walk - 0.6 km
  • Piazza Napoleone - 6 min walk - 0.6 km

Getting around

  • Lucca Station - 10 min walk
  • Pisa (PSA-Galileo Galilei) - 37 min drive

Restaurants

  • ‪Mara Meo - ‬5 min walk
  • ‪Caffetteria La Colonna - ‬2 min walk
  • ‪Bar Pasticceria Tessieri - ‬4 min walk
  • ‪Mecenate - ‬5 min walk
  • ‪Antica Osteria - ‬7 min walk

Frequently asked questions

Is Charming Apartment Inside Ancient Walls! pet-friendly?

No, pets are not allowed at this property.

How much is parking at Charming Apartment Inside Ancient Walls!?

On-site parking is available at the property.

What time is check-in at Charming Apartment Inside Ancient Walls!?

Check-in begins at 4:30 PM.

What time is check-out at Charming Apartment Inside Ancient Walls!?

Checkout is at 11:00 AM.

Where is Charming Apartment Inside Ancient Walls! located?

Located in Lucca Historical Center, this apartment building is steps away from Villa Bottini, Walls of Lucca and Lucca Botanical Gardens. Guinigi Tower and Piazza San Francesco are also within 5 minutes. Lucca Station is 10 minutes by foot.

Reviews

9.2

Wonderful

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 20 out of 28 reviews
Rating 8 - Good. 5 out of 28 reviews
Rating 6 - Okay. 1 out of 28 reviews
Rating 4 - Poor. 2 out of 28 reviews
Rating 2 - Terrible. 0 out of 28 reviews

9.0/10

Cleanliness

9.0/10

Check-in

10/10

Communication

10/10

Location

10/10

Listing accuracy

Reviews

Verified

10/10 Excellent

Paolo P.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Paolo

Il soggiorno è andato benissimo e lo staff è stato molto gentile
Stayed 2 nights in Jul 2024
Archival

10/10 Excellent

Gary S.

Cozy little apartment

I would recommend this lovely little apartment, well situated and well kitted out for our short stay. Massimo's communication is spot on.
Response from VrboOwner on 2 Apr, 2020
Thanks Gary!!!
Archival

10/10 Excellent

Stephen S.

I couldn't have asked for more!

The apartment is situated on a main street within Lucca's walls. It's about a 10 minute walk from the bus station and easy to find. On your doorstep you will find a gelateria, restauraunts and shops. A supermarket can be found 5 mins away, likewise the main square is also only a 5 min walk. Perfect location in my opinion. The flat itself is on the first floor. It compromises a kitchen/diner/living room and a bedroom with ensuite. We couldn't hear any noise from the street below. The kitchen is fully fitted. The bed room has a fan just in case you are too warm, and the living room has air conditioning which is a god send after you have come home from a long walk in 38degree heat! Furthermore the apartment is spotless. Everything you could possibly have is in this apartment. In regards to the owners, all my organisation was done through Massimo, who always responded to any questions I had promptly. When I arrived in the apartment his brother Simone was there to greet us, and gave us some excellent suggestions on what to do and where to go. We would definitely stay here again, and we would encourage anyone else to do so as well!
Response from VrboOwner on 2 Apr, 2020
Thank you very much Stephen! We wait you for your next trip in Lucca! :)
Archival

8/10 Good

Larry M.

Amazing location and very accomodating hosts.

The property was very clean and well-maintained. The hosts were most gracious. Being possibly one of the best locations for easy access to the Railroad Station was a big plus for me. I would recommend this property to anyone who wants to get the real feeling of living within the walls of the old city. The only caveat would be that the bathroom is small. That is the one and only reason that I would not rate the property a "5". It is quite clean, complete and serviceable, but tiny from an American's point of view. So go and live well in the heart of the city - just don't be surprised by the small bathroom. I would recommend this property to family and friends.
Stayed 7 nights in Sep 2015
Response from VrboOwner on 2 Apr, 2020
Thank you Larry, I will be nice if you will turn back in Lucca! See you!
Archival

10/10 Excellent

Perfect little apartment

A wonderful apartment in the centre of Lucca. I stayed for a week in August and this apartment was perfect. It is 10 minutes walk from the train station and 5 minutes walk from the walls and amphitheater. It is on a central street with a restaurant, gelateria, bakery and convenience store on the doorstep. Although the entrance is on the street the apartment itself is very quiet - I did not heard any noise from the street, day or night. The apartment is spacious, beautifully furnished and has lovely authentic details such as a beamed ceiling. It is very well equipped with everything you might need for your stay and the wifi is very fast and reliable. The aircon kept the flat lovely and cool in the hot weather. Massimo and his charming mother were extremely friendly and helpful and went out of their way to make sure I had everything I needed for my stay. Massimo was very quick to respond to any email/query and was extremely accommodating when I needed to change plans at the last minute due to a travel delay. I would not hesitate to stay here again and will be recommending Il Giardino to family and friends. Thanks Massimo
Response from VrboOwner on 2 Apr, 2020
Thank you very much Eve and Natty! It was a pleasure for us host you in our apartment and we are at disposal for your next trip in Italy. Ciao! ;)
Archival

10/10 Excellent

Anju S.

Best 4 days during our ten day Italy trip!!

We loved loved loved our stay in the cute little town of Lucca and this house was the perfect place to stay at! It is right on the main street and two doors away around the corner is a nice little bike shop Cicli Rai. We rented bikes and rode on the wall, the town, as well as in the foothills of Lucca. Massimo was always very responsive. His mother is a sweetheart! She opened the place for us and even introduced me to the awesome Italian coffee. She actually made coffee for us to have with some biscotti and stuff she bought for us. We had no problems during our stay and even extended it on the last day. Very very warm. I would definitely recommend the place- both this house and Lucca-- to my friends and family and I would love to be back one day.
Response from VrboOwner on 2 Apr, 2020
Thank you very much Anju! We are at disposal for your next trip in Tuscany!
Archival

10/10 Excellent

Elizabeth S.

Elizabeth

Excellent location. Warm and friendly. A complimentary bottle of wine and biscotti were most appreciated. Massimo and his mother were responsive to all requests. We requested where we could purchase some milk on arrival and immediately a bottle was obtained and given graciously as a gift. We were feeling thoroughly spoiled as if we had just been greeted in a friends home. Thank you Massimo for making our stay so enjoyable. Lucca is a wonderful city from where we did day trips to hike the cinque terra, visit Florence and Milan and Pisa for wonderful day trips. Lucca is an easy bus ride from Pisa and the train station is justnourptside the amazing city wall.
Response from VrboOwner on 2 Apr, 2020
Thank you Elizabeth for your stay, it was a pleasure met you!:)
Archival

8/10 Good

Theresa R.

'II Giardino' Lucca apartment within the Renaissance Walls of Lucca, Italy

Thank you Massimo, your apartment was perfect for our needs during our two week visit to Lucca. You were very accommodating and easy to contact whether it was by phone or e-mail. Your very gracious mother, Rina, met us at the apartment (along with another very nice lady who was her interpreter) and they showed us all the amenities. Thank you for the Wine, Biscotti's, juice, coffee, pasta, condiments and much more that were left for our use. The mid-stay cleaning was not expected but a very nice gesture and we were very appreciative and also loved the delicious pastries that were left on the table for us. We enjoyed them with a nice espresso the next morning. My A+ recommendation about "II Giardino" will be passed on to others who plan a trip to Lucca. And, for those of you who do not know the wonders of Lucca, please visit. The apartment is in a great location. Many restaurants and shops as well as bus stops and parking are very close to the apartment and the heart of Lucca is a short walk just down Via Santa Croce Street. We especially enjoyed Osteria Vispateresa Restaurant right next door to the apartment, da Nonna Clara Restaurant just down the street and and Drogheria (Pizza) Restaurant on Via Elisa Street. We found everything that we wanted and needed in Lucca. My husband rented a bike for our entire stay and would go cycling most mornings outside the walls in the countryside surrounding Lucca. We spent most afternoons exploring Lucca and all its splendor. Also, the bus station and train station were conveniently located so we took day trips to the various towns around Lucca. Both my husband and myself had a wonderful time staying in Lucca, we will return and we will stay in 'II Giardino' again. Thank you.
Response from VrboOwner on 2 Apr, 2020
Thank you very much Theresa and Jay! We're all wonder that you had a good stay and we hope to have you again in Lucca!:)
Archival

10/10 Excellent

Gabriella O.

Lucca Apartment

We were in Lucca for a week. The apartment was great and central to everything. Massimo was in frequent contact with us by email and his lovely mother was waiting at the apartment to greet us and show us around. It was very clean and had all the amenities required for cooking and comfort. There was a nice bottle of Italian wine from the area which we enjoyed. I would not hesitate to recommend this apartment to others who would like to enjoy the Lucca area. The restaurant next door is great!
Response from VrboOwner on 2 Apr, 2020
Thank you very much Gabriella:)
Archival

10/10 Excellent

Fantastic location and very warm welcome

We had a lovely time in Lucca. Massimo and his mother Rina made life very easy for us with a warm welcome and wine, biscuits coffee etc to start our stay smoothly.The apartment had everything that you might need, was very comfortable and had excellent wifi. The location was fantastic with easy access to everything inside and outside the wall. This is a lovely apartment in a beautiful and interesting town. We are very happy to recommend this apartment.
Response from VrboOwner on 2 Apr, 2020
Thank you very much Rae! I hope to see you again at your next trip in Lucca:)
Archival

10/10 Excellent

L. Adrian R.

great location and accomodations. Very helpful and accomodating owner.

We (2 adults and 1 toddler) stayed in this lovely apartment for 10 days. - It is located inside the walls. - Restaurants, markets, playground (great for the little ones), bike rentals, are just steps away. There's a coin laundry 3 blocks from the apartment. (about 15 euros total for washing and drying). - The train station is about a 15 minute walk (walking with a 3 year old). - 1 bedroom apmt, good-size living/dinning area. Small, but convenient kitchen, which allow for pretty much any type of meal to be cooked. - The owner and his mother are extremely accomodating. My phone was not working, so we had to exchange several emails before renting the apartment. The owner was extremely patient. The owner's mother, Rina, is a lovely lady and a great hostess. They left us wine, drinks, bread, jam and other things...which was very thoughtful of them. - We had an issue with a broken key stock in the front door's lock. When I contacted the owner, he responded immediately and the issue was taken care of right away. - The apartment is best suited for a max of 4 people, otherwise it may feel crowded. - 1 Flight of stairs.
Response from VrboOwner on 2 Apr, 2020
My mother and I were really glad to met you and your nice family! Thanks again for your stay in our apartment, we hope to see you again. Ciao!:)
Archival

8/10 Good

Karen D.

Happy travellers

Apartment was very clean and neat. Suitable for a couple and 3 at a pinch. We had a guest for 3 days who slept on the pull out divan in the kitchen/living area and the owners were most helpful in providing extra bedding etc at a small fee. The position was good being close to Porta ELISA for walking along the wall and a wonderful restaurant with the best food in town "Da Nonna Clara". We had a car so parked (free) outside the wall in a suburban street about a ten minute walk away. We drove in close to the apartment and dropped our luggage off on arrival. There is only one flight of stairs to the first floor apartment so no hardship getting up and down to the apartment. There is little natural light in the kitchen living area due to only having one small window and there are no views from any window - so if you want to look out to a view or like sitting in the fresh air you'll have to do this in a park or on the wall. The bathroom is also cramped. The price was very reasonable and I think it was good value for the money. Massimo's mother was very helpful and charming when we needed assistance.
Response from VrboOwner on 2 Apr, 2020
Thank you for your review!
Archival

10/10 Excellent

Juli M.

Fabulous apartment!

This apartment is charming, comfortable, well-equipped, and in a fantastic location for exploring Lucca. It was perfect for our needs, and exactly as described. Massimo couldn’t have been a more gracious host. We had a few issues with our trip (completely unrelated to the apartment) and he was extremely responsive and helpful as we sorted things out. Simone (Massimo’s brother) met us when we arrived in Lucca and showed us to the apartment, gave us some basic instructions, and provided us with his recommendations for restaurants and coffee shops that aren’t standard tourist venues (which we very much prefer). The map provided in the apartment became an essential tool as we explored the city. While we didn’t cook in the apartment on this trip, it would have been easy to do because the kitchen is very well equipped, and there are plenty of shops nearby where you can buy food and local products. We especially appreciated that all the basics were there – dish soap, hand soap, coffee, sugar, oil & vinegar, etc. We have stayed in apartments before that didn’t provide even these basic supplies – when people travel from outside of the area (and especially from outside the country), they don’t want to immediately have to go shopping; not to mention that having to shop for all these basics can become expensive – and then what do you do with whatever is left over? It’s a thoughtful gesture and greatly appreciated. The WiFi worked perfectly, and we did not use the television (why would you want to when you have such a beautiful city to explore!), but I expect it also works just fine. Bottom line, we loved this apartment with all its old-world charm, it was immaculately clean and comfortable, and very well located. When we return to Lucca we really hope to stay again! I highly recommend staying here. A big thanks to Massimo and Simone!
Response from VrboOwner on 2 Apr, 2020
Thank you very much Juli! We were really glad to have nice persons like you and your husband in our apartment and we will be glad to have you another time! Ciao! Massimo & Simone.
Archival

10/10 Excellent

Quaint, Clean, Convenient

We stayed here for 4 nights and were very pleased. The location is excellent for a visit to the ancient city center within the walls and an easy walk from the train station which is nearby outside the walls. The apartment is as described; clean, well equipped, private, and relatively quiet. WiFi worked fine, cell service is spotty but workable. Didn't use the TV. The appliances and fixtures we used were all functional. The building itself is quite old so of course it has some funky aspects to the plumbing, electrical, etc. but if you are not expecting that with an apartment rental in an old city like Lucca, stay at a Holiday Inn or book a cruise. Massimo, the owner, responded promptly to our inquiries. He was pleasant and helpful. His brother Simone met us at the apartment to check us in, helped with our luggage, and showed us how to work the locks, appliances, etc. as well as providing info on laundromats, groceries, and restaurants. He also responded promptly when we contacted him for some shopping advice, and took the time to send us info on interesting local events. We would recommend this property to our friends. While we often ate at the apartment, there are a multitude of places to dine out. We liked Nonna Clara's, right up the street to the West. As far as things to see, you could stay here for weeks if you appreciate the exquisite artistry and craftsmanship of Italy's historic churches, streets, and buildings. There are many cultural events in Lucca and of course lots of shopping and tourism oriented activities. Easy access to the train station makes this a good location for side trips.
Response from VrboOwner on 2 Apr, 2020
Thank you very much Donna and Michael, it was a pleasure have you in my apartment and I hope you choose Lucca for your holiday again!:)
Archival

10/10 Excellent

Response to Cute Apartment, Shame about the Owner

We rented this apartment during the off season. We stayed there from November, 2011 through March, 2012. In fact, we moved out just two days before the person who posted the 2 star review entitled Cute Apartment, Shame about the Owner. Since that person knew this family for a few days, and we had the pleasure of knowing them for 6 months, we felt we had to respond. First of all, we stayed for six months in this apartment and never saw so much as a spider. It is meticulously maintained by the owners, who are very caring and empathetic individuals. If there was a bug in the bed, we would have to agree with Massimo that the bug flew in when the balcony doors were open. Or perhaps they were hitch-hikers with the couple that arrived and complained about the bugs. In any event, please be assured that you will find comfortable, clean accommodations when you stay here. Also, during our six-month stay, we had a guest for a few days who slept in the pull-out couch and found it to be quite comfortable. She got a good night's sleep every night, so we can't imagine why there would be any complaints about sleeping on the pull-out couch. Finally, you can tell that this family cared enough to bend over backwards to try to accommodate this tenant's complaints. In our experience, most landlords would give you a refund and leave you to make your own arrangements in a strange city. This family personally escorted them to a more expensive lodging and paid the difference in the rate for the complaining tenants. What more could they possibly have done? We love Lucca, we love this apartment and its wonderful location, and most of all,we love this family who treated us like their own family. We could not give any higher recommendation. If you want to see Lucca, this is the place to stay!
Response from VrboOwner on 2 Apr, 2020
Thank you for your lovely words! It's very important for us receive review like yours, because it means that we do it well. Unfortunately, renting the apartments a lot of problems happens: we try to fix it immediately, but sure is necessay also the help of the customers. Not all understand it... The time you stayed here in Lucca was amazing also for us, you becomed like a friends for us and can't wait to see you again! Ciao Nick and Gail, come back soon!
Archival

10/10 Excellent

Great apartment to stay in Lucca!

This is such a charming flat. As you can see from the photos (which are accurate) the decor has a lovely old-world Italian feel to it and we found it scrupulously clean and tidy. There's a TV, DVD player, air-conditioning & wifi. The kitchen is fitted out very well - you will find everything you need to cook proper meals, as we did. The bathroom was small but very clean with a good shower. The location is right in the old town of Lucca, with easy access to the sights within the walls. Also easily accessible by bus from the train station (bus stop just round the corner). Also very walkable (without heavy bags) in around 15-20 mins. We were on a strict budget and we found this apartment to be good value for money for Tuscany. The owner was very helpful and prompt to reply by email. We would recommend to friends and family who are visiting Tuscany. Lucca is a great place to stay too. You can easily get to Florence & Pisa by train and it a beautiful old town with v impressive town walls. I would recommend riding around the walls on a bike - renting bikes for an hour or two is ridiculously cheap and there's a place nearby. If you want to escape the tourists you can also take the train up into the hills to quiet picturesque villages like Borgo a Mozzano & Castelnuovo di Garfagnana.
Response from VrboOwner on 2 Apr, 2020
Ciao Anna e David, thank you very much for your review!If you decide to visit Tuscany again, remember me! Ciao!
Archival

10/10 Excellent

clean and quiet in excellent location

I enjoyed my stay at Il Giardino, you can easily arrive there by foot from the train station, it's near the wall and the two main squares, in a quiet neighborhood. Nearby is a water fountain, San Gervasio gate, the Fossi (canal), the Botanical Garden. Every morning the sun streams into the rooms and you can hear an Italian family laughing their way through breakfast. Downstairs is a lovely bar/café/restaurant (Vispa Teresa) the couple are so charming and they will make you feel right at home. The owner, Massimo, prefers to be paid the balance of the apartment in cash. I'm not sure how well the AC or TV really worked, it seemed like there were only 3 channels on the TV which was fine for me, but if you want more TV be sure to ask Massimo if there are more than 3 channels. The Wifi stopped working briefly but I was able to get it working again after a simple reboot. As far as the AC, make sure to have Massimo show you how it works- I was not able to figure this out. The apartment is spotless and well equipped. Apartment kitchen is ok to cook in but I recommend eating out, there are several great options nearby -Nonna Clara's in Piazza Parigi and L'Antica Drogheria for pizza were great.
Response from VrboOwner on 2 Apr, 2020
Carla is very nice person, helpful and friendly! I noticed when you leaved that the decoder has lost a lot of programs and it needed to reistall it, I'm sorry Carla;) I hope to see you again! Call me if you decided to turn back in Lucca!
Archival

8/10 Good

Muse/Marcus

We enjoyed our stay (one week) very much. The apartment was comfortable, and the location was exceptional. Steps away from bike rental, Elise portal, and the Botanical Garden. Owner made himself constantly available by email to answer any questions. No complaints. Would recommend.
Response from VrboOwner on 2 Apr, 2020
Very happy you had a good stay! At your disposal for the next time in Lucca!!!:)
Archival

4/10 Poor

Cute place, shame about the owner

We had booked 6 nights in this cute little apartment near Port Elise. It is small, clean and in a great location. The owners lovely mother met us and showed us around. Massimo had failed to be clear about the parking situation. Yes, free parking is available but from 6.30 pm to 8 am. This did not suit us but there was noting to be done. He should have made things much clearer. Anyway, moving along. We spent a nice first night. We awoke the next morning to find a small insect crawling in the bed. I didn't give it too much thought. went to bed on the second night, straight to sleep - was woken 30 mins later with more insects crawling on me. We called Massimo who tried very hard to make out that the insects must have flown in from an open window whilst the place was being cleaned the day before. He wouldn't listen to what we were saying. He said he took his responsibilty seriously but was prepared to do nothing at all until the next day. There was no way we were sleeping in that bed. Finally after some very heated conversation Massimo's brother Simone turned up - it was after midnight by then. He was calm, helpful and very understanding. He went back to his place and brought some fresh linen to make up the couch bed a it was too late to organize another place to stay. He was reassuring and kind. we spent a difficult night on the couch bed. The next day we went to Firenze for a booked trip to the Ufizzi and waited to hear from Massimo about what was going to happen - he didn't contact us until late in the afternoon. We were being moved to another apartment. Massimo's mother and father escorted us once we'd packed all our gear. The new flat was superior to il giardino but on the other side of town. Whilst we were happy that we had someplace to stay over Easter we would have appreciated an apology from Massimo and a refund for at least one night. We understand that these things occur and were patient and grateful with Massimo's family, we felt that Massimo was immature, lacked hospitality and service. A difficult situation was handled less than satisfactorily. It was left to his family to deal with the problem with grace and sense.
Response from VrboOwner on 2 Apr, 2020
Hi Andrea, thank you very much for your accurate review, it's very helpful to the other customers to know about the apartments and to us owners, to improve ourself. Normally I'm really quiet and helpful and I'm sorry I wasn't in that circumstance. Sincerely I think it's happened cause your bed reaction with my parents about the parking, though I wrote to you that it's close by, not just down in the street next to the front door (also them were rather impressed) and cause your unkindly tone by phone; during the call you did to me, I didn't understand the problem (my english is not so good, especially by phone..), I thinked it was only an insect, like there are a lot in this season; the cleaning is one of the most important thing for us and a thing like this is never happened (now, fortunaltely, is solved!). Anyway, I menage the apartment with my family and we take care about our customers together, to give the a good service; I told to my brother to give you others new linens (not only of the bed, but also of the bathroom) and I found the other apartment (it was no easy at the last moment, for this reason I phone you with a little bit of late..); that apartment, like you saw, is more beautiful and bigger than mine and more expensive; I paid the balance for you, I felt it was the minimum I can do for that unfortunately situation, and I wanted you had a good stay. Our discussion apart, I think that me and my family behaved correctly, solving immediately the problem, without any cost from the customers (but, also, with an upgrade apartment): so I think that some words like "immature" are unfair and quiet offensive. Anyway, I'm glad you appreciated at least my family and to been objective in your review. I'm sorry again for the inconvenience, I hope you had a good stay anyway and please understand that we did all we can to resolve it, like we always do. Kind regards. Massimo.
Archival

10/10 Excellent

Family form Colorado, USA

A wonderful pretty apartment, exactly as pictured and described, if not better. Very central, VERY clean and cool during a hot summer week in Lucca. Of the 5 aparments we stayed in for our month long trip to Europe, Il GIardino was by far the best value. Best suited for 2 people, or 4 with kids under 12 yrs old.
Response from VrboOwner on 2 Apr, 2020
I'm very glad you had a good time in Lucca and in my apartment!
Archival

10/10 Excellent

dLn0olc3H1BIPXvJpCGBkI1ZmeqIwzc1eHVk2mGimLR5dWcnJG5MooSlff4Fi4MLZxke12L4UrshdeHnllU57qCo/Es6C06ByUXP d.

First Trip To Italy

We had the pleasure of renting this lovely apartment in the beautiful city of Lucca. Massimo and his brother Simone were very helpful and responded to all our inquiries very quickly. Simone met us at the apartment with a bottle of wine, a bottle of water and a bowl of delicious strawberries. It was a real treat after such a long trip. The apartment was spotless, quiet and well maintained. We had no problems with any of the appliances or fixtures during our visit. The listing photos are accurate but we agree that the bedroom and living/kitchen area are bigger than what you would expect from the photos. The bathroom is narrow, but it had everything we needed (and we didn't spend much time in there anyway). The location is excellent. We didn't have a car but didn't need one. The train station is an easy 15 minute walk away, as is the main bus station, and there are two grocery stores within easy walking distance (about 10-15 minutes). There are many shops in the area and the beautiful wall is also nearby. We would recommend this apartment to our friends and family and would certainly stay there again. Thank you again Massimo and Simone.
Archival

6/10 Okay

Great town but a so-so stay

We spent the last week in October here in our 10 weekly VRBOs tour of Europe and would put this stay as the absolute average.The location description was accurate-you will be inside the walls of Lucca in a perfect location for all needs. The listing description was not accurate--no dishwasher just drying rack. No washing machine-walk to the laundromat. The photos did not reveal the smallness and close positioning of the bathroom fixtures nor the nice size of the bedroom and living room.The apartment was SPOTLESS,furniture okay,mattress okay,linens okay,limited kitchen pots/pans, just salt and pepper provided. Maintenance not good-the heat/hotwater system broke on Sunday am and it was Monday afternoon before we had it fixed.The owner spoke no English but her two adult sons could and were delightful in help and recs. It was not an expensive rental so I would strongly rec. this property to those that I know that are on on a budget.
Response from VrboOwner on 2 Apr, 2020
Hi Curt and Celeste, first of all thanks again to have choosed my apartment! I hope you had a good time in Lucca! Again, I'm very sorry for the breakdown of the water system..I never happened and, like always, it happens on sunday..................Just one thing: in my listing there's no written that there are washing-machine and dish-washer.................................. anyway, thank you very much! I hope you torn back in Lucca and in my apartment!!!
Archival

10/10 Excellent

Charming Apartment

A truly enjoyable stay within the walls of Lucca. The apartment was one flight up, with kitchen, living area and separate bedroom. Bath was small, but adequate. Easy walk to everywhere - many restaurants, shops, and especially to nearby bakeries for pastries and cappuccino. A walk or bike ride around the wall is a must. Massimo and his family were most helpful in meeting us and showing us to the apartment. A word of caution - there is very limited parking within the walls, and what there is costs from 1 to 1.50 Euros per hour during the day, but is free overnight from 8:00 PM to 8:00 AM. Be careful though of parking just inside the Porto Elisa gate where they have a crafts market, evidently on Wednesday and Saturday mornings when cars must be removed prior to 6:00 AM. I learned the hard way with a 38 Euro ticket and narrowly averted having the car towed. I woould highly recommend the apartment.
Archival

10/10 Excellent

Andre L.

First time in Lucca

This was our 6th trip to Italy and our first to Lucca. We are extremely glad we chose Lucca and even happier with this apartment. Everything was perfect, my wife and I couldn't be happier with both choices. Massimo and his Mom and brother took very good care of us. The apartment was well equipped and extremely clean. The location cannot be beat. 15 minute walk from the train station on the main street that splits the city (inside the wall) in half. Just downstairs a great place for a Panini and next to it the perfect place for a quick cappuccino. Several great restaurants within a short walk. We can't wait to go back and definitely stay longer then the 5 days we had this time. We highly recommend this apartment!!
Archival

10/10 Excellent

Alan B.

A very pleasant experience

The owners were extremely welcoming and helpful. This second floor apartment is well located within the walled city; restaurants, grocery stores, and a laundry are a few steps away. We are so glad we decided to stay within the walls as it provided us with a much greater appreciation of this medieval city. This spacious 15th century apartment exceeded our expectations. It was tastefully decorated and extremely quiet since there are mostly bikes and scooters on the cobbled streets. The kitchen and bath are beautifully up to date. This is one of the best VRBO listings that we have ever rented and it charmed us from the moment we walked through the door. We highly recommend it.
Response from VrboOwner on 2 Apr, 2020
Very pleased that you have choosed my apartment;)

About the host

Hosted by Massimo and staff

Host profile image
Hi every body,
my name is Massimo, I rent my properties in Florence and Lucca since many years.
I love houses and fine furnitures and I furnish these like my home, I hope you like my work!
All my properties are located in the historic centre, in ancient, typical and charming buildings.
My goal is to make my guests feel at home.


Here all my properties:

FLORENCE
- San Gallo (listing n° 3003439)
- Pepi X-Large (listing n° 709883)
- Grande Pepi (listing n° 349077)
- Piccolo Pepi (listing n° 339562)

LUCCA
- Il Giardino (listing n° 284166)
- Santa Croce studio flat (listing n°1827939)
- S. Croce apt+studio (listing n° 1840347)

Why they chose this property

- Super central
- quiete and characteristic, in a typical building
- AC in the bedroom
- heating
- fast WiFi
- iron and board
- tv
- full bathroom in the bedroom
- furnished kitchen (all the dishes, pods and pans, microwave, American coffee machine, Moka, blender, toaster, wine glasses, induction stove, fridge/freezer, etc...)
- all you need for you baby (bath tub, toilet reducer, plates, cutlery and glasses for children, light for the night, crib, high chair, etc... you have to communicate you need these articles).

What makes this property unique

Inside the walls, AC in the bedroom, internet wifi, first floor (few steps)

Languages:

English, Italian
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