4/10 Poor
Lin W.
1 Aug, 2024
Liked: Cleanliness
Disliked: Check-in, communication, listing accuracy
Unacceptable last minute changes to our 9 day reservation
I messaged this host 2 days before check-in to confirm our stay and ask about when the information for our check-in would be sent. She was quick to respond and answered my questions. Check-in information would be sent 2 hours before the set check-in time of 4pm.
As stated, the check-in message arrived and gave the code for the door locks. Then the next message arrived informing me that the address I booked (this listing) was now unavailable. Her son got married and he and his wife moved into the property. What? I just messaged the host 48hrs before and nothing was mentioned. How is that acceptable? What am I supposed to do while traveling down the Interstate with my child? This wasn't a quick weekend away that I planned, my booking was for 9 DAYS for my daughter to compete in Youth Nationals! We couldn't miss it.
I requested the rental link for the new property to be sent to me and stated that I would let her know if the property was acceptable after I arrived because, again, it was less than 2 hours before check-in and I'm traveling down the Interstate with my child.
Ultimately, the property we stayed in was fine (not this property). Nothing great, but also nothing alarming.
My issue is with the host thinking that it is acceptable to make changes like this to someone at the last minute. If I could have cancelled my reservation, I would have.
Lin W.
Stayed 9 nights in Jul 2024
