Moonridge Hideaway | Fenced Yard, Wood-Burning Fireplace & Walk to Bristlecone Trail

Hi Stephen! We’re so glad you enjoyed the house and location! We’d love to welcome you back for another Big Bear getaway.

Hi Nicole, Thank you for sharing your experience. We’re sorry to hear how frustrating the situation was, especially after traveling to Big Bear and being unable to access the property. We do want to clarify the check-in process and what occurred with your reservation. When renting a property, a rental agreement is required to be signed before we can provide access to the home. On the day you booked, you were sent the check-in instructions, including the property address and the rental agreement that needed to be completed. On the day of your arrival, our team followed up with you via text three separate times requesting that the rental agreement be signed. The access code is not provided until the required agreement has been completed. Based on the fact that you had the property address and arrived at the home, you clearly received the check-in information and messages. We understand that this was frustrating, but the requirement to complete the rental agreement and the process for receiving the access code were communicated prior to your arrival. We encourage guests to review all check-in instructions and required documents before traveling to the property to ensure a smooth arrival. We regret that you were unable to enjoy your stay and appreciate you sharing your concerns.

Hi Lauren! Thank you so much for your kind words! We’re thrilled to hear that your stay was well worth it and hope to welcome you back for another great visit soon!

Hi, Jonathan! Thank you for your wonderful review! We're so happy to hear that you, your wife, and your dog enjoyed the cozy and quiet cabin. It’s great to know it felt like a perfect spot for a relaxing getaway. We’d love to welcome you back for an even longer stay next time!

Hi Natalie! Thank you for your feedback. We're glad to hear you enjoyed the friendly neighborhood and had an overall enjoyable stay. We apologize that the bedroom heater wasn’t working upon arrival. Our team would have been happy to assist had we had known during your stay. We appreciate you letting us know and will ensure it gets addressed right away. We hope to welcome you back again for an even smoother experience.

Hi Landon! Thank you for taking the time to share your feedback! We’re glad to hear the check-in and check-out process was easy overall and that your stay went smoothly. We completely understand that the initial verification process can feel a bit cumbersome at times. Unfortunately, these steps are in place for everyone’s safety and security, but we truly appreciate your patience while completing it. We hope the rest of your stay was enjoyable and would love to host you again in the future!

Thank you so much for taking the time to leave us this amazing review.

Hi Nir! Thank you for taking the time to share your feedback. We’re glad you enjoyed the house, the communication, and the neighborhood location. We truly appreciate your notes regarding the furniture, towels, blankets, and rugs, and we will address these items to ensure a better experience for future guests. Your feedback helps us improve, and we hope to have the chance to host you again.

Hi Annie! Thank you for your kind words! We're so happy to hear that your cabin experience was wonderful. We’d love to host you again!

Hi, Amanda! Thank you for staying with us and leaving a review. We appreciate your feedback on the cleanliness and can assure you that it will be relayed to the appropriate department to take care of, but we're happy to hear that you enjoyed your cabin. We hope you'll come back and visit us soon! Big Bear Cool Cabins

Thank you for leaving us a review. We have notified the proper department and will look into that door and get it resolved for future guest. Thank you again and we hope to see you real soon!

Hi Mary! Thank you for sharing your detailed feedback. We’re glad to hear the cabin’s size and location worked well for your stay, but we sincerely apologize that the condition of the furniture and flooring impacted your experience. We’ll be reviewing your comments with our team to address the deep cleaning and maintenance concerns, as well as the issue with the bed. Your feedback is truly appreciated and helps us make improvements for future guests.

Hello Catherine, thank you so much for the feedback. We are so sorry about any issues you had to deal with during your stay. We hope to have you back soon and we would love to offer you a discount on a future stay.

Hi Diane, Thank you for your wonderful review! We’re so glad you enjoyed the great location, comfortable and clean cabin, and that our team was able to provide prompt and helpful assistance during your stay. Thank you for choosing Big Bear Cool Cabins. We look forward to welcoming you back for another relaxing mountain getaway soon!

Hi Lori! Thank you for your wonderful review! We’re so glad you enjoyed the cabin, its amenities, and the comfortable furniture and bedding. It’s great to hear the quiet neighborhood and our communication helped make your stay even more enjoyable. We hope to welcome you back again soon!

Hello Sam, Thank you for staying with us and leaving and a review. We are so happy to hear that you enjoyed your stay with us. We look forward to hosting your next stay with us. Big Bear Cool Cabins

Hi Cathrine, Thank you for taking the time to leave additional feedback regarding your stay. We sincerely apologize for the issues you experienced that resulted in this negative experience. I can promise you our standards are much higher than what you experienced and we are not proud of this. We will address your concerns with the appropriate departments.

We are so happy to hear that you had a good time at our cabin and we would love to have you back soon!

We are so happy you enjoyed your time at our cabin! We hope to have you back soon.