2/10 Terrible
Jeffrey V.
1 June 2024
Liked: Location
Disliked: Cleanliness, check-in, communication, listing accuracy
Falsely depicted on VRBO
Was told by host that we could check in at two upon arrival cleaning people were there said we couldn’t check in until four, poor communication. Kitchen was infested with ants and water dispenser on the refrigerator was moldy. Went to get pots and pans saw deteriorating wood under the cabinets, very dirty and moldy. also found mouse traps and a dirty toothbrush,my 18 month old grandson opened the cabinet with the mouse traps. Closet door upstairs bedroom fell on my son-in-law. On our fourth day found a cockroach. Upstairs bathroom had mold in the shower,,broken drawers on bedroom furniture. Talked to the host she was to inspect house. She didn’t get back to us until three days after we got home, she responded on VRBO accusing us of planting the mouse traps and dirty toothbrush. Is now accusing us of breaking hot tub cover, which we never used and wants to charge us for repairing the door that fell on my son-in-law,, all in retaliation for our concerns, and requesting a partial refund due to the unsanitary conditions .
VRBO customer service said we cannot post pictures. We sent pictures to the host of our findings. With no response
Jeffrey V.
Stayed 7 nights in May 2024