2/10 Terrible
Kris A.
15 May, 2025
Disliked: Cleanliness, check-in, communication, location, listing accuracy
Dirty pool, fans & lights don’t work
I am very familiar with VRBO rentals and I have never given below a 8/10. This is a definite 2/10. For the following reasons. 1. I had to ask for the check in info because I still didn’t have it 24 hours before we were arriving. 2. When we got there the light and fan in the master room didn’t work. 3. The fans in both the other room didn’t work either. 4. The pool so basically black on the bottom because it was so dirty. 5. The couch looks like it has been used for 15 years. It is lumpy and dirty. We didn’t even sit on it the entire time we stayed. When I asked how to get the fans to work they said they “weren’t sure how because they haven’t used it in a long time.” When I asked about the pool being cleaned so we can use it. They said “we had a wind storm the night before so they understand it will have leaves. They would have someone out in the morning.” I told them it’s dirt on the bottom. The cleaner came and said the tube is broken and he can’t clean the bottom. I told them and they said “ unfortunately this is a house not a hotel. The water quality is clean so I should be able to use it.” Ummmm. No. The water was NOT clean. The bottom of the pool was black. I did request a discount because we booked the house for the pool use. And we did get 175 back. THAT is why I gave a 2 /10 otherwise I would have given a 1/10. They said they were not going to be able to fix it anytime soon due to cost so I hope they tell future guests that the pool is broken.
Kris A.
Stayed 3 nights in May 2025
