Rating Details:
The property manager was very unhelpful.
The vacation rental was very dirty.
I was very happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
The house was beautiful, minus a severe need for a new coat of paint. Otherwise, exactly as pictured. However, the Property Management company was unbelievably disappointing. First, out of concern for the impending hurricane and the fact that my group was traveling a great distance, I asked what we would do in the event the power went out or if we needed to vacate the property. I was told we would "cross that bridge when we get to it." - unacceptably poor customer service. Then, after our arrival, a large landscaping truck and crew appeared in the driveway and began working on the property, which was inconvenient and intrusive. Then, upon entering the property, it became very obvious it was not cleaned well as there was visible debris on the carpet and an empty beer can left out in the basement. Additionally, because the house directions instructed us to test the hot tub before use, I attempted to find the test strips but could not locate them. When I texted and called the Property Managers, they did not answer until multiple hours later and told me the hot tub was fine and I could use it without testing, which was concerning. Shockingly, when we stripped the sheets at check-out, we discovered there were no mattress covers, which made us all feel extremely unclean. I have never experienced such poor quality property management in this price range, and I cannot recommend this property under the current management.