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HI Jack, and thank you for your very kind words regarding both our property and our team!! :-) We strive to provide the best customer service, along with memorable stays, and are thrilled you had both! Looking forward to seeing you all next year, and until then, have a wonderful summer!! Take care~

Hi Laura, and we are SO glad you all enjoyed your stay!! :-) Please come back and visit us again soon, and until then, enjoy the rest of your Fall! Take care~

Thank you, Brian!! :-) And please come back for a 4th visit next year as we'd love to see ya! Take care~

Hi Keron, Thank you for your very kind words, we're so glad you all had a wonderful vacay, AND that the AC was "glorious" (love that and definitely a plus!) :-) Look forward to seeing y'all next year!!

Hey Brian, Thank you for your kind words regarding our property and customer service, and we're so glad you all had a wonderful vacay! Hope to see you back here next year! :-) Take care~

Hey Tracey - we are SO sorry that you experienced cleaning issues during your stay. We would have been more than happy to address these for you during your stay if you had let us know. During the busy summer month, on occasion, we'll run into some cleaning issues but I assure they are addressed immediately. Everything listed in these pictures has been addressed/fixed and it's ready for you to come back and enjoy:)

Hey Brittany - we are SO glad you enjoyed your stay - that really is a special place!!! We apologize for the back and forth during check-in; our instructions state to come to the office first, as it's on the way to Ocean Lakes and you are correct - if you go to Ocean Lakes first you will have to backtrack 20 minutes to get your key. During the busy summer months early checkin is never an option, so even if you arrive early you are not able to get in early - so always come to the office first before heading to Ocean Lakes. As far as the "deposit" is concerned, it was actually not a deposit - rather it was the first payment towards your trip. VRBO is nothing more than an advertising mechanism for property management firms (such as ours) and homeowners. They allow you to book through their platform, but the payment is sent directly to us (minus their fee) and then you pay us directly for the rest of the booking. The deposit you paid VRBO - which came to us - was not a security deposit, rather it was a deposit to hold the unit until you paid the balance. We are sorry if that was confusing - as we know dealing with two different entities during booking can be!

Hey Jared - thank you for taking the time to leave this review. We understand that some think it's a hassle to come to our location for check-in/out purposes, but it's the best way to monitor who is actually staying in our properties and protect them the best we can. You would not believe the horror stories of what some rental agencies will walk into after a tenant (via lock-box) leaves. We owe it to our owners to vet everyone that enters their property and the only way we can do this is through our check-in process. Luckily the office is not far from Ocean Lakes so that's nice. The leak under the sink was discovered during the turn cleaning that day and we were unable to get a handyman in before your arrival (and since it was a slow/minor leak we didn't want to bother you during your stay to have the handyman come out). We apologize if this was an issue for you and hope to see you again next year!

Thank you so much and please come back and visit us again soon!! :-)

Hi Cassandra, and thank you for your kind words re: your stay, the property and your surroundings! :-) We look very forward to having you all come back in the near future, and until then, take care!

Hey Linda - thank you for taking the time to leave this review! We always look forward to your return each year and hope you will be pleased with this news - WE HAVE ORDERED A NEW COUCH!!!! The owner of this property takes EXCELLENT care of it and we strive to provide the best possible experience for each tenant that we possibly can. We hope you will return next year and thank you for our continued patronage over the past 4 years!!!!

Hey Crystal - thank you for taking the time to leave this review. This area (Ocean Lakes) is EXTREMELY strict about many things, including golf cart usage. We sent an email, just after you booked, which reviewed the rules and gave you the option to digitally "agree" before your arrival. This form must either be digitally agreed to by replying "yes" for our records OR signed in person in order to "legally" drive the cart in Ocean Lakes. We did not receive the pre-arrival authorization form, which meant you'd need to sign this form before collecting the keys. Your arrival was after our office has closed (5pm) so while your packet was in our lockbox, we could not include the keys since we did not have the signed form. I know this can be an extreme pain - especially with busy summer traffic - but unfortunately it cannot be handled any differently per Ocean Lake's policy.