First, I’d like to commend Helena, the property manager. She was incredibly responsive to all of our messages and quick to address concerns. However, there were several issues that impacted our stay.
The dishwasher was broken when we arrived. Although a technician came out two days in a row, it couldn’t be fixed. We appreciated being refunded $150 for the inconvenience, but it was still frustrating to deal with.
The condo was uncomfortably hot, with the thermostat locked at a minimum setting of 76°F. After raising the issue, a technician adjusted it to allow for 72°F, but it was still warmer than we prefer at night. If you enjoy a cooler sleeping environment, this may not be the place for you.
Cleanliness was another concern. The condo wasn’t particularly clean upon check-in, and the towels provided were not just damp but fully wet, creating a musty smell in the unit for several days. On the second night, my son decided to try the pullout sofa in hopes of a cooler sleep. When I pulled out the sheets, they were damp, so I washed them. Then, upon opening the sofa bed, we discovered what appeared to be used tissues with unpleasant stains. Needless to say, we decided not to use it, which was disappointing and frankly unsettling.
Overall, these issues made the stay less comfortable and enjoyable than we had hoped. While the property manager’s manager’s attentiveness was appreciated, the lack of cleanliness and climate control significantly detracted from our experience.