Group Getaway • 6BR Near Fort Benning • Huge Kitchen + Private Yard

Thank you for taking the time to share your experience, and I’m truly sorry to hear about the inconvenience you encountered with your booking. After thoroughly reviewing the situation, we discovered that a systems error unexpectedly allowed the double booking for the same time slot — something we were not made aware of until your review. Please accept our sincerest apologies for this oversight. We completely understand how frustrating it must have been to arrive and find your booking unavailable. This is not the standard of service we strive to provide, and we have taken immediate steps to prevent similar issues in the future. We are currently working with our system provider to ensure safeguards are in place to catch and prevent any such double bookings from happening again.

We would like to clarify several points to ensure an accurate account of events. Regarding maintenance, the shower issue was never reported during your stay. Our technician later found no faults, suggesting the issue may have been user error. Similarly, no cleanliness concerns were communicated to us before OR after your departure. Concerning payment, your communication became inconsistent after check-out. Despite being notified that VRBO did not collect payment on our behalf, you contacted them seven times seeking "proof" of payment. You even twice referred to the stay as a “gift” due to the lack of charge, stating: "Not sure what happened... but I’m considering a gift from somewhere unknown and just want proof that no one tries to collect on this 6 months from now. Then I’ll be happy to leave a nice review for you. Thanks!" Throughout this, your messages were perceived as hostile and combative, showing no desire to resolve the balance. The difference in amounts you have maliciously suggested, was because we provided a discount of $65.05 by waiving processing fees when invoiced through our PM software. Because payment remained outstanding for 12 days, our system automatically sent a delinquent balance notice. We never attempted an eviction, as you had already checked out; this was an automated notification for non-payment. While frustrating, you were aware of the balance and remained resistant to resolving it. We appreciate that the payment has now been made in full. - THX