Verified review
6/10 Okay
Michael J.
14 Jun, 2026
Liked: Cleanliness, check-in, location, listing accuracy
Disliked: Communication
We stayed at this property from January through early May 2026 and overall had a positive experience with the apartment itself. The unit was clean, comfortable, well-located, and maintenance issues were handled exceptionally quickly. For example, a broken TV was replaced within hours, which was genuinely impressive.Unfortunately, our stay ended on a disappointing note due to a missing UPS package valued at 378.While we were away from the property, I asked management if they could bring a delivered package inside the unit due to its value. They agreed to help. After the package was delivered, I received written confirmation from management that it had been located and brought inside the apartment. Based on that confirmation, I did not make alternative arrangements to retrieve it.When we later returned to the property, the package could not be found. Management ultimately explained that the package had never been verified and that the confirmation had been provided in error. Although Ryan, the operations coordinator, handled the matter professionally and arranged a partial reimbursement of 295, resolving the issue required extensive follow-up and documentation on our part.I also learned that package delivery confusion appears to be an ongoing issue at this multi-unit property.Overall, this was a difficult ending to what otherwise would have been a very positive long-term stay. Guests expecting important deliveries should consider using a secure alternate delivery.
Stayed 119 nights in Jan 2026