Stacy was great to communicate with. She was a great host as far as communication. To be fair, I did NOT bring our concerns to her as I read the previous review shortly after arrival. I knew there would be no refunds and no other options.Unfortunately, I would have to agree with a previous review. It was not in a great neighborhood. As soon as we pulled in the neighbors were creeping through windows and even walked down the street when one member of our party pulled over to make sure we were in the right place. I needed a place for 12-16 people and they basically have 3 different rentals in 2 buildings. Not exactly what we were expecting. The blinds were taped where they had been torn. Cleanliness of the exterior could have been improved. There were spider webs the entire way down the steps to the basement. A pile of screws on the front porch. A little basic yard work would go a long way. If we had a been a smaller party, I would have been nervous, but we were fine with the large party. We also all have concealed carry permits, so that alleviated some fears.