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Prime Location 3.5BR | Private Hot Tub | Garage | Walk to Slopes | Managed by Aloha Whistler

Photo gallery for Prime Location 3.5BR | Private Hot Tub | Garage | Walk to Slopes | Managed by Aloha Whistler

Main Floor - Living Room With Gas Fireplace
Main Floor - Living Room With Gas Fireplace
Main Floor - Living Room With Gas Fireplace
Dining Area
Dining Area

Reviews

9.8 out of 10
Exceptional
3 bedrooms3 bathroomsSleeps 8

Popular amenities

  • Kitchen
  • Washing machine
  • Dryer
  • Pet-friendly
  • Parking available

Explore the area

View in a map
Whistler, BC
  • Place, Whistler Blackcomb Ski Resort
    ‪7 min walk‬
  • Place, Fairmont Chateau Whistler Golf Club
    ‪7 min walk‬
  • Place, Whistler Mountain Bike Park
    ‪17 min walk‬
  • Airport, Whistler, BC (YWS-Green Lake Seaplane Base)
    ‪11 min drive‬

Rooms & beds

3 bedrooms (sleeps 8)

1st Bedroom (Primary)

1 King Bed

2nd Bedroom

1 Queen Bed

3rd Bedroom

1 Single Bunk Bed

Common Space

1 Double Sofa Bed

3 bathrooms

Main Floor Bathroom

Toilet · Shower only

Primary Ensuite

Bathtub · Toilet · Shower only

Upstair Bathroom

Toilet · Shower only

Spaces

Kitchen
Balcony
Separate dining area
Dining area

About this property

Prime Location 3.5BR | Private Hot Tub | Garage | Walk to Slopes | Managed by Aloha Whistler

Aloha Whistler Accommodations is a family owned and operated vacation rental company managing signature Whistler homes and providing memorable vacations. To choose from our full property list, search Aloha Whistler Accommodations online.

SUMMARY

Welcome to Crystal Ridge #11, a beautifully appointed 3-bedroom + den, 3-bathroom townhome nestled in one of Whistler's most desirable areas in the Upper Village. Just a 5-minute walk to ski-in/ski-out trails and located on the free Upper Village shuttle route, Crystal Ridge #11 delivers the perfect blend of convenience and alpine charm.
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🏡 PROPERTY HIGHLIGHTS
• 3 Bedrooms + Den | 3 Bathrooms
• Ski-in/Ski-out access – 5-minute walk to Blackcomb Gondola trail
• Private hot tub, BBQ & forest-view deck
• Free Upper Village shuttle stops directly in front of the complex
• Gas fireplace, heated floors, & plasma TVs
• Gourmet kitchen with stainless steel appliances & De'Longhi Espresso Machine
• Private 1-car garage with boot dryers
• In-suite laundry
• Pet-friendly (fee applies)
• LARGER GROUPS: You can book this home in conjunction with our neighbouring unit #4, to book 6 bedrooms + 2 dens.
________________________________________
🛏 BEDROOMS
• Primary Bedroom: King bed, private balcony, & ensuite
• 2nd Bedroom: Queen bed (accessed through the den)
• 3rd Bedroom: Tri-bunk bed (single over double)
• Den: Queen sofa bed
________________________________________
🎿 SKI ACCESS
A short 5-minute walk takes you to the slope heading to the Blackcomb Gondola in the Upper Village.
________________________________________
📌 ADDITIONAL INFORMATION
• Parking: Private single garage (6'10” clearance) + 1 visitor pass
• Pet Policy: 2 dogs welcome with a $30 + tax fee per night, per pet. Two dog bowls and a dog blanket provided.
• Occupancy: Standard is 6 guests, maximum is 8
• Extra guest fee: $50/night per person
• Baby gear rentals: Pack & Play, highchair, baby gates, etc. available to rent for nightly fee. Subject to availability.
• Note: This home does not have A/C, like many in Whistler. One fan per bedroom is provided. Compensation or refunds not provided for warm temperatures.
________________________________________
💳 BOOKING DETAILS
• 50% deposit due 60 days prior to arrival, remainder due 30 days prior
• All payments non-refundable once processed
• 3.5% fee for all credit card payments
• Contact Aloha Whistler to discuss alternate payment methods

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House Rules

Check in after 5:00 PM
Minimum age to rent: 25
Check out before 10:00 AM
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Children

Children allowed: ages 0–17
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Events

No events allowed
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Pets

Pets allowed: dogs (limit 1 total)
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Smoking

Smoking is not permitted
Maximum 2 dogs permitted. Pet fee $30 CAD plus taxes per pet, per night.

Important information

You need to know

Property Registration Number PM010678790, 00013869
Property # 4489686
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
On-site parties or group events are strictly prohibited
Host has indicated that there is a carbon monoxide detector on the property
Host has indicated that there is a smoke detector on the property

About the area

Whistler

Located in Blackcomb, a neighbourhood in Whistler, this holiday home is in the mountains. Whistler Blackcomb Ski Resort and Scandinave Spa Whistler are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Whistler Mountain Bike Park. Squamish Lil'wat Cultural Centre and Family Adventure Zone are also worth visiting. Take in the nearby slopes with cross-country skiing and snowboarding, or try out other outdoor activities such as snowmobiling and sledging.
View more Holiday homes in WhistlerOpens in a new window
Map
Whistler, BC

What's nearby

  • Whistler Blackcomb Ski Resort - 7 min walk - 0.6 km
  • Fairmont Chateau Whistler Golf Club - 7 min walk - 0.7 km
  • Whistler Village Gondola - 16 min walk - 1.3 km
  • Whistler Village Stroll - 16 min walk - 1.4 km
  • Whistler Mountain Bike Park - 17 min walk - 1.5 km

Getting around

  • Whistler Station - 8 min drive
  • Whistler, BC (YWS-Green Lake Seaplane Base) - 8 min drive

Restaurants

  • ‪Longhorn Saloon & Grill - ‬18 min walk
  • ‪Black's Restaurant & Gastropub - ‬18 min walk
  • ‪Pan Pacific Whistler Mountainside - ‬16 min walk
  • ‪El Furniture Warehouse - ‬18 min walk
  • ‪COWS Whistler - ‬18 min walk

Frequently asked questions

Is Prime Location 3.5BR | Private Hot Tub | Garage | Walk to Slopes | Managed by Aloha Whistler pet-friendly?

Yes, this property allows dogs (limit 1 total).

How much does it cost to stay at Prime Location 3.5BR | Private Hot Tub | Garage | Walk to Slopes | Managed by Aloha Whistler?

As of 9 May, 2026, prices found for a 1-night stay for 2 adults at Prime Location 3.5BR | Private Hot Tub | Garage | Walk to Slopes | Managed by Aloha Whistler on 26 Jun, 2026 start from S$581, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Prime Location 3.5BR | Private Hot Tub | Garage | Walk to Slopes | Managed by Aloha Whistler?

On-site parking is available at the property.

What time is check-in at Prime Location 3.5BR | Private Hot Tub | Garage | Walk to Slopes | Managed by Aloha Whistler?

Check-in begins at 5:00 PM.

What time is check-out at Prime Location 3.5BR | Private Hot Tub | Garage | Walk to Slopes | Managed by Aloha Whistler?

Checkout is at 10:00 AM.

Where is Prime Location 3.5BR | Private Hot Tub | Garage | Walk to Slopes | Managed by Aloha Whistler located?

Located in the mountains, this ski-in/ski-out holiday home in Blackcomb is within a 15-minute walk of Fairmont Chateau Whistler Golf Club and Whistler Blackcomb Ski Resort, and is convenient for winter sports, such as cross-country skiing and sledging. Blackomb Mountain Gondola and Magic Chair are also within 10 minutes.

Reviews

9.8

Exceptional

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 31 out of 36 reviews
Rating 8 - Good. 3 out of 36 reviews
Rating 6 - Okay. 2 out of 36 reviews
Rating 4 - Poor. 0 out of 36 reviews
Rating 2 - Terrible. 0 out of 36 reviews

9.6/10

Cleanliness

10/10

Check-in

10/10

Communication

10/10

Location

9.6/10

Listing accuracy

Reviews

Verified

10/10 Excellent

Craig N.

Liked: Cleanliness, check-in, communication, location, listing accuracy
The communication from the time we rented the property and until the time we departed was excellent and beneficial.
Stayed 5 nights in Jan 2026
Response from VrboOwner on 27 Jan, 2026
Thank you so much for the wonderful review Craig! We’re really glad to hear that the communication throughout your stay was clear and helpful. We truly appreciate you choosing to stay with Aloha and would love to welcome you back again in the future!
Verified

10/10 Excellent

hilary s.

Liked: Cleanliness, check-in, communication, location, listing accuracy
Aloha Whistler communicated with us many times before and durning our stay. They were friendly, helpful, and professional. We appreciated this correspondence as we were traveling from Boston, Massachusetts. The condo was very clean and well appointed. The beds were comfortable, and the location of the unit is close to the mountain. The walking trail to the ski access is not ski in/ski out by any means, but the shuttle provided easy transportation to the base lifts. We had a fantastic time and would return to this condo again on a future trip. We had a fabulous experience at Whistler Blackcomb and would recommend this condo to others. We look forward to our return!
Stayed 8 nights in Feb 2026
Response from VrboOwner on 24 Feb, 2026
Thank you so much for taking the time to leave a wonderful review Hilary! We're so pleased to hear you had a fabulous experience in Whistler! It was a pleasure hosting you and we would be happy to welcome you back anytime!
Verified

6/10 Okay

Michael K.

Liked: Cleanliness, check-in, communication, location, listing accuracy
The washing machine broke while we were at the property, so we were not able to do any wash the whole time we were there. Outside of that, the property was fine. It was a little tight for 7 people.
Stayed 6 nights in Jan 2026
Response from VrboOwner on 21 Jan, 2026
Thank you for taking the time to share your feedback Michael. We’re very sorry again for the inconvenience caused by the washing machine breaking during your stay. As soon as it went down, we offered access to a nearby unit for laundry that evening and dropped off extra towels to help minimize the disruption — we hope you were able to get some laundry done there. A replacement washing machine was ordered immediately and installed just a couple of days after your departure. We appreciate your understanding, and we’re glad to hear that aside from this issue, you found the property to be fine. Thank you for staying with us and for your honest review.
Verified

10/10 Excellent

Doug O.

Liked: Cleanliness, check-in, communication, location, listing accuracy
Great location not far from the north village. Easy to walk to restaurants and to Lost Lake. Good to have a garage to pit bikes in.
Stayed 4 nights in Sep 2025
Response from VrboOwner on 15 Sept, 2025
Thanks so much for the wonderful review Doug! So happy to hear you enjoyed you stay in Crystal Ridge #11. It was a pleasure hosting you again and hope to welcome you back again soon!
Verified

10/10 Excellent

Lydia M.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Wonderful townhome

Greta location really well kitted out comfortable rooms and beds. Totally recommend
Stayed 3 nights in Apr 2025
Response from VrboOwner on 24 Apr, 2025
Thank you very much, Lydia!
Verified

10/10 Excellent

Barb M.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Family stay

Very cozy, clean and great location.
Stayed 5 nights in Feb 2023
Response from VrboOwner on 15 Feb, 2023
Hello Barb, Thank you for taking the time to share the feedback on your stay at Crystal Ridge #11. We are pleased to hear that you had an enjoyable stay with us and look forward to welcoming you again in the future! Thank you, The Aloha Whistler Team
Verified

10/10 Excellent

John T.

Liked: Cleanliness, check-in, communication, location, listing accuracy

As Advertised. Lovely Property. Great Location.

We thoroughly enjoyed our time in Whistler, and the surrounding area. The property was beautiful and well stocked, as well as very clean. We would happily stay there again.
Stayed 3 nights in Dec 2024
Response from VrboOwner on 1 Feb, 2025
Thanks for reviewing your stay with us - we look forward to hosting you again :)
Verified

10/10 Excellent

todd p.

Great place

Enjoyed it very much
Stayed 3 nights in Jun 2018
Response from VrboOwner on 27 Mar, 2020
Hi Todd, Thank you for very much for taking the time to write us a review. We appreciate your feedback and I'm glad to hear you enjoyed the home and had a wonderful stay. Remember to contact us again if you return to Whistler and mention you are a repeat guest and we will take good care of you. We hope to see you again soon! All the best, Dulce Aloha Whistler Accommodations
Archival

10/10 Excellent

Tristen G.

Lovely stay

This was the perfect spot for our group of 7 (three couples and one single) to spend a long weekend while attending a wedding in Whistler. Lots of space, nice hot tub, three full bathrooms made it an easy and fun weekend.
Stayed 3 nights in Sep 2017
Response from VrboOwner on 27 Mar, 2020
Hi Tristen, Thank you staying with Aloha Whistler Accommodations. We appreciate your feedback and for taking the time to write us a review. I'm happy to hear you enjoyed your stay in one of our homes Crystal Ridge #11. If you return to Whistler please contact us directly and refer to your past stay and we would be happy to honor a repeat guest discount for you. All the best, Dulce Aloha Whistler Accommodations.
Verified

10/10 Excellent

Jordan C.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Great place!

We really enjoyed our stay here. Layout of the rooms is nice, plenty of space. Hot Tub is very enjoyable and space in the garage for the bikes. Would definitely recommend!
Stayed 5 nights in Jul 2019
Response from VrboOwner on 27 Mar, 2020
Hi Jordan, Thank you for taking the time to write a review as we do appreciate your feedback. Happy to here that you and your group enjoyed the home and it's amenities. Hot tub sure is great spot to wind down after a day of activities and great to have a secure spot to store your bikes. Please do let us know if you return to Whistler and let us know you are a repeat guest, we will be sure to take care of you. Best Regards, Daina Henry
Verified

10/10 Excellent

Marci E.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Great place, wonderful people to work with

The home is perfect for families or friends gathering. Great location and the management company is fantastic to work with. I would highly recommend.
Stayed 8 nights in Dec 2021
Verified

10/10 Excellent

Philip D.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Everything was as we expected and the unit was ideal for our family of 8.

Excellent
Stayed 4 nights in Aug 2022
Response from VrboOwner on 7 Sept, 2022
Thank you for taking the time to leave a review Phillip! We hope to host you again in the future. Best Regards Daina Henry Aloha Whistler Accommodations
Verified

10/10 Excellent

Sylvia B.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Except for the difficulty in getting the dishwasher to start, everything was just fine.

Would recommend this property to other friends and family members.
Stayed 3 nights in Oct 2022
Response from VrboOwner on 11 Oct, 2022
Thank you for taking the time to leave a review Sylvia. Glad to hear you enjoyed your Thanksgiving weekend in Crystal Ridge #11 and thank you for letting us know about the dishwasher. We will have a look at this upon our inspection. Hope to host you again in the future!
Verified

10/10 Excellent

Meghan D.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Great by property for large group

The property was easily able to accommodate a family of 3 and a family of 4 for a long trip. The kitchen is very well stocked and the spaces are well set up for dinners at home and hanging out together. It’s an easy walk to the Blackcomb slopes or a quick bus ride to Whistler. (But I would not characterize it as ski on/ski off - as you have to cross a major road to do so on the spearhead trail). We would definitely stay again.
Stayed 9 nights in Feb 2024
Response from VrboOwner on 5 Mar, 2024
We are happy that you enjoyed your stay with us. Unfortunately, you couldn't take full advantage of the ski-in/ski-out due to the lack of snow, but we usually don't have these issues during the peak of the season. We are delighted that you would choose Aloha Whistler Accommodations for your future stay in Whistler. We can't wait to host you again!
Verified

10/10 Excellent

Mary D.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Perfect

Unit was great . Kitchen was very well equipped . Beds were comfortable. Hot tub was good . No issues . Only thing that could be improved was the lighting in living dinning room was too harsh LED. Warmer lighting would be better but overall that was a very small issue in an otherwise fantastic stay .
Stayed 6 nights in Dec 2024
Verified

8/10 Good

Brenda H.

Nice place!

Stayed here for a week. Bedroom spaces were nice and the upper bedroom with a den was perfect for my daughter/son-in-law and 1 yr grandson. Gave them a little extra room. Baths are nicely updated. Living area could use another "comfy" chair. Kitchen was fully equipped. Hot tub was nice! Trail behind the house was convenient in walking to the slopes. I'd stay here again.
Stayed 7 nights in Mar 2018
Response from VrboOwner on 27 Mar, 2020
Hi Brenda! Thank you for very much for taking the time to write a review. We appreciate your feedback, we shall take this on board! I am glad to hear you enjoyed the home and its convenient location! Remember to contact us again if you return to Whistler and mention you are a repeat guest and we will take good care of you. We hope to see you again soon! All the best, Louise Aloha Whistler
Verified

10/10 Excellent

Mark K.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Great Place, Good Location, Good Bus Service.

This was a very nice property. The setup was great for our family and the Hot Tub located on the Deck in a private location was awesome! The bus service that will take you to both Blackcomb Upper Village and Whistler was very nice. We had a wonderful time with no complaints about the house... The floor warmers were awesome and the management company was very good in communication. Would recommend to others. My only issue was this is not a ski in ski out place unless you like hikes in ski boots and skiing through trees.. use the Bus.
Stayed 6 nights in Jan 2024
Response from VrboOwner on 23 Jan, 2024
So happy to hear you and your family enjoyed your stay in Crystal Ridge #11! We hope to welcome you back again soon Mark!
Verified

10/10 Excellent

Rachel C.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Fabulous Blackcomb snow townhome!

As a family of five travelling from Perth, Western Australia for our first time in Whistler our two and a half week stay made it wonderful staying in Crystal Ridge as a home away from home. We had our own hit tub after full days snowboarding both mountains and it was a lovely retreat at the end of the day. Highly recommend if you want the local living feel. Great bedrooms, kitchen and able bathrooms which was a must. Easy living, TVs and whilst a town home felt like lots of room for teenagers and adults to spread out. Aloha Whistler Accomodation group were excellent to deal with. Five stars!
Stayed 17 nights in Jan 2023
Response from VrboOwner on 30 Jan, 2023
Thank you so much for taking the time to leave such a wonderful review Rachel! It was a pleasure hosting you and your family in our Crystal Ridge #11. So happy you all enjoyed your Whistler trip, we look forward to welcoming you back again!
Verified

10/10 Excellent

todd m.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Superb property, great service from Aloha

This property is exactly as pictured and more. Super clean and modern and very convenient. The staff at Aloha are exceptional from start to finish. The property is very close to the bus line and easily accessible for ski in and ski out. It's about an 8-minute walk to the trail that leads to the base of the Blackcomb Gondola. You just follow a path in the back of the condo that you can see from your hot tub. If you prefer, you can also ride the #5 bus down, but it's not a bad walk at all. Beds were very comfortable, and the heated concrete floors were a real treat. I really have on complaints whatsoever!
Stayed 6 nights in Mar 2020
Response from VrboOwner on 27 Mar, 2020
Hi Todd, Thank you for taking the time to write a review as we truly appreciate your feedback! We are so pleased to hear your very first Whistler experience was a memorable one and you enjoyed your Whistler home! Thank you for your kinda words about our team at Aloha as well and do let us know if you return to Whistler. We would be happy to host you and your group again in the future! Best Regards, Daina Henry Aloha Whistler Accommodations.
Verified

8/10 Good

Deirdre C.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Great location and property- a few inconveniences

The property is in a great location, is roomy and well appointed. I would definitely stay there again. That said, there were a few inconveniences. Notably, the bottom drawer of the dishwasher is broken and the kitchen faucet has only one setting - full blast! Both of these things made clean up a challenge. We were in the unit for 2.5 weeks and wouldn’t have been concerned with these small things in shorter stay. But for a long stay, it got a little tiresome. Other than that- loved our time!
Stayed 18 nights in Jul 2022
Response from VrboOwner on 1 Aug, 2022
Hello Deirdre, Thank you for taking the time to provide feedback on your recent stay at Crystal Ridge #11. We are pleased to hear that you enjoyed your time with us. We are just awaiting a replacement part for the dishwasher drawer in order to complete the repair. We were not aware of a concern with the kitchen faucet, however, and do thank you for bringing this to our attention so that we may have it resolved. We look forward to welcoming you again in the future. Best regards, Amanda Pringle Aloha Whistler
Verified

10/10 Excellent

Meg A.

Great place, even better customer service!

We just stayed at this condo for Ironman Canada, and we couldn't have been happier. It was clean and well-stocked. It was my family of 4, and my sister's family of 4 (all kids 8 and under), and it fit us nicely. My ONLY complaint was lack of A/C, but I think it was unseasonably warm last weekend, so it wouldn't be needed 99% of the time (I believe most people I talked to in Whistler did not have A/C either!). There is a path right behind the condo that took us right into the Village. If you're OK to walk for 15 minutes or so, you'll love the location! I recommend bringing a bike or renting one. The property manager was wonderful about reaching out to us before and during our stay. If we go back to Whistler (Ironman 2019?) we'll be sure to stay there again!
Stayed 5 nights in Jul 2018
Response from VrboOwner on 27 Mar, 2020
Hi Meg, Thank you for very much for taking the time to write a review. We appreciate your feedback and I'm glad to hear you enjoyed the home and had a wonderful stay. We do apologise for the heatwave that came during your stay, it really was very warm! You are correct, unfortunately, many homes in Whistler do not come with A/C, we appreciate your understanding with this! Remember to contact us again if you return to Whistler and mention you are a repeat guest and we will take good care of you. We hope to see you again soon! All the best, Louise Aloha Whistler
Verified

10/10 Excellent

Justin S.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Wonderful Whistler

Great experience renting this property. While the price upfront at reservation didn’t match the final total, the property was as advertised and a perfect fit for two families (2 couples with 3 kids combined). The hot tub was a wonderful way to end each day on the slopes (the boot warmer was also a nice treat) in addition to how great the proximity of the closest run was. There should be a better map and description of the walk to the slopes to make it as short and easy to the guests, so they don’t have to work it out themselves, but was a simple discovery. The biggest complaint would be the incredibly small washer/dryer but we managed just fine and overall had an incredible time. We would absolutely stay again after making sure the price difference wouldn’t happen again.
Stayed 7 nights in Mar 2023
Response from VrboOwner on 20 Mar, 2023
Hi Justin, Thank you for the wonderful review, happy to hear you enjoyed your time in Crystal Ridge #11! Thank you for the feedback on finding the ski in/out access, we will certainly review our ski access instructions. Unfortunately, we can't fit a larger washer/dryer in that space. Regarding the price difference, was this the credit card fees added on top? When you pay with a credit card, there is a 3.5% credit card fee. We also suggest alternative payment options. We hope to host you in the future Justin!
Verified

6/10 Okay

Heather B.

Liked: Check-in, communication, location, listing accuracy
Disliked: Cleanliness
The good- Neighborhood is great. Easy access to Upper Village by trail or car. Kitchen is fully equipped. We made Thanksgiving Dinner and had no issues finding every bit of equipment we needed. The hot tub is wonderful. The bad - the house is clearly wanting for repairs and a deep clean. The soap dispensers in the master bathroom were caked in old soap. Old shampoo and/or conditioner leaked from the tiles and grout in the master shower. The jets in the master tub do not work. The toilet in the master bath is not sealed and moves when you use it. The handle also sticks and the toilet runs if you don’t go back to jiggle the handle. A piece of trim in the living room popped off the wall and had clearly only been stuck on with glue preciously. A rock dislodged itself from the upper corner of the fireplace and fell on my 6 year old. Before arrival, I was asked if we had any requests and I asked to have the sofa bed made up before arrival. That was not done. The listing doesn’t really mention the amount of stairs in this unit. It’s a 3 floor townhouse, not a detached home. My 70 year old mother had a hard time going up and down constantly and the stairs are absolute death traps for young children. Jagged edges and pure stone. While it would not bother others, those with babies or young children should take note - we had to essentially hold our crawling 9 month old the entire time or block the living room stairs with the couch and chairs.
What looked like design turned out to be old soap that was stuck onto the dispenser
Shampoo or conditioner coming out of the grout after our first shower
Trim that just fell off the wall next to the fireplace
Stayed 5 nights in Nov 2025
Response from VrboOwner on 4 Dec, 2025
Thank you for taking the time to leave your detailed feedback. We’re glad to hear that you enjoyed the neighborhood, the kitchen, and the hot tub, and that your Thanksgiving dinner went smoothly! We sincerely apologize for the issues you encountered during your stay. We take all guest feedback seriously and have already passed along your comments regarding the bathroom, toilet, fireplace, trim, and sofa bed to our housekeeping and maintenance teams to address immediately. Safety and comfort are top priorities, and we are actively working on repairs and a deep cleaning of the property. We also appreciate your note regarding the stairs. As a three-story townhome, we understand how it can impact families with young children or older guests, and we will make sure to clarify this further for future guests. Thank you again for your review, it helps us improve, and we hope to have the opportunity to host you in the future.
Verified

10/10 Excellent

Hannah G.

Liked: Cleanliness, check-in, communication, location, listing accuracy
Thanks for the wonderful venue to stay for our Whistler long weekend!
Stayed 3 nights in Feb 2026
Response from VrboOwner on 12 Feb, 2026
Thank you so much for the wonderful review Hannah! We're so happy to hear you enjoyed your stay in Crystal Ridge #11. It was a pleasure hosting you and we would love to welcome you back anytime!
Verified

10/10 Excellent

Chad S.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Nicely stocked kitchen, great layout.

Would rent again.
Stayed 6 nights in Jan 2022

About the host

Hosted by Aloha Whistler Accommodations

Host profile image
Aloha Whistler Accommodations is a local family run business since 1995.

Celebrating 34 years managing signature Whistler homes and providing memorable vacations, we are a family owned and operated full-service property management company. At Aloha Whistler, we are happy with nothing less than the best vacation experience.

OFFERING VALUE WHISTLER ACCOMMODATIONS & VACATION HOME RENTALS.

Booking with Aloha Whistler gives you access to a professional team that live, work, and play in Whistler. As property managers it is our pleasure to perfectly customize our rental accommodations to suit the needs and wants of both our owners and our guests.

Languages:

English

Premier Host

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