Cozy Oceanfront Home - Secluded Beach, North of Sunset Beach - Near Kawela Bay

Mahalo nui loa for both of your reviews. VRBO only allows one of you to post a review. That means it looks like the first review was replaced by the second one. We love them both so I am cutting and pasting the first notification of the review here--- Review #7429228 It Just Doesn't Get Any Better All I can say is AWESOME! My husband and I stayed at this beautiful home on North Shore for 6 nights with another couple. It is everything you could ask for and more. The pictures do not do it justice. It is clean (which is the main thing for me), fully stocked with everything that you need....toaster, blender, pots, pans, towels, boogie boards, and the list goes on and on. We had a hard time leaving everyday to go and do some sightseeing. We didn't want to leave the lanai and the whale watching right there from the house. The whales greeted us from the very first day of arrival. They were jumping and blowing everyday. Don't forget to bring your binoculars. Trust me, if there was a mansion that rented for the same price I would still stay here at this beautiful and relaxing home. There is a grocery store and restaurants close enough that you do not have to drive very far. I cannot say enough about this house. For those of you who (like me) cannot make up your mind, let me do it for you. This place is it. The ocean, the sunsets, the comfort, and yes the whales, you just can't go wrong. Thanks you for sharing your home with us. We will definitely be back.

After several correspondence (by both e-mail and phone) and our written description of what to expect, we could not convince Dan that Hawai’i is a state in the USA and is not a territory of Russia or China. We exchanged emails on what to expect as far as the supplies we provide (no we do not stock the refrigerator with food) yet he insisted he would do the dishes with his bar of Irish Spring. After providing descriptions and photos of the beach in front of our house, Dan still expected to have a sandy beach. Within minutes of his arrival, he called to complain that water would not flow from the kitchen faucet. The faucet was installed two weeks before his arrival so I called the plumber to make sure the faucet was not defective. It turns out Dan did not know how to turn on a single handle faucet. All that being said, Dan was arrogant and set in his expectations from the get go. After 22 years of many 5 star reviews, of course his arrogance would find him baffled that others would have an opinion different than his. In all our correspondence through email and phone conversations he seemed like an angry guy we would never please no matter how up front we were in setting his expectations. In hindsight, we should have realized our house wasn’t for him and sent him down the road to a $1,000/night resort where his expectations may or may not have been met. Thank you for acknowledging that we are accurate and detailed in the information we provide. We do apologize for not meeting your expectations and wish you all the best.

When we heard about the dirty items in the kitchen, we were mortified. We have an excellent housecleaner that we have had for 15 years. If comments are made about the cleanliness of the house, they usually are about how clean the place is so we were shocked to hear otherwise. A quick call found out our housecleaner had been ill and had scrambled to find someone else to clean in her place. The replacement cleaner did not do a satisfactory job so we told the vacationers we would refund their entire cleaning fee. We are very happy that they enjoyed the house and their North Shore stay!