Although the house itself is beautiful and met our needs, we were highly disappointed when we arrived to find the carpeted areas were disgustingly dirty & stained. This included 5/7 bedrooms and staircases…thank goodness the rest of the house was hardwood. For a luxury listing, this is not acceptable, and took away from our experience. The rest of the floors and space was clean, including towels and linens, with the exception of window coverings which were coated with dust. It was wonderful to have multiple bedrooms with ensuites for our large family attending a wedding nearby.The property was lovely, we wish we had more time to explore the trails. The pool was not open yet. The host was very slow to respond to messages before our stay, and has not yet responded to messages that began after our arrival. I messaged as soon as we arrived to express my dismay with the carpets and have not heard back with any sort of apology or excuse. I messaged at checkout that we had seen a mouse in the living room and found that a mouse had also gone through one of our backpacks, and again, no response. It has been almost a week since we checked out and we still haven’t heard back from the host. Checkin and checkout were super easy. No thank you’s for your stay or sorry for issues. Just automated instructions.We would consider staying again if the carpeted areas were remedied, and if the host reached out to discuss this and poor communication. The pluses did outweigh the minuses,