Absolutely loved this condo and property! No need to go anywhere else. Sitting on the porch outside in the morning with our coffee was so relaxing, as was the pool, which was very quiet during our stay. Communication with the owners was excellent and Larry was at the condo to greet us. The staff at the Balancon was exceptional. After we checked in, they were available at a moments notice to shuttle us to and from the taxi area at the Vidanta property. From there, we took a shuttle to the Grand Mayan Hotel to partake in their benefits so graciously offered by the hosts. All we had to do was call the number given to us when we were ready to come back to the condo. For those who plan to transfer later to Vidanta, we were able to utilize the free taxi service from the airport to Vidanta and then take a taxi to the Balancon from there. We were not allowed to obtain our Grand Mayan bracelets until checking in at the Balancon, and therefore could not be shuttled to the Balancon from the taxi area at Vidanta. There was usually someone available at the front of the complex if we had general questions (unless they were out shuttling people). The condo itself was large, bright and very nice. It was exactly as the pictures show. Thank you, Larry, for the milk, water, condiments, food, etc. you provided for us. They were much appreciated. The dishwasher and washer/dryer came in handy, beds in the bedrooms were comfortable (neither too firm nor too soft). The TV room bed was very firm but it was nice having the additional space. Having 3 bathrooms was a huge plus! Figuring out how to use the stove and washer/dryer was a little challenging, but we just looked up Mexican translations on our phone and figured it out. Our deposit was returned in full within 5 days. FYI, this complex does not have a restaurant but there are several to choose from at the Grand Mayan. We also bought food from the Market Place over at Vidanta. Thank you so much for such a wonderful stay. We would not hesitate to return to this condo and highly recommend it!