2BR Houston Haven, Playground, Prime Location

Thank you for sharing your feedback. We sincerely regret the distress and inconvenience caused by the incidents involving your vehicle. We take guest safety and security concerns seriously. While criminal activity involving personal vehicles is beyond our direct control, we understand the importance of timely communication and assistance. Requests for security footage require appropriate review and must follow applicable privacy and security procedures. We acknowledge your frustration with the response time and have shared your concerns with our management team for further attention. We appreciate your feedback and remain committed to maintaining a safe and professionally managed environment for all guests.

We were surprised to see the low rating, especially since no written feedback or specific concerns were provided. Without any context, we’re unable to understand what may have impacted your experience or what could have been improved.