Condo on the bike path, a couple of miles from River Run and Warm Springs

Thank you for sharing your feedback with us. Our goal is to continuously improve and provide the best possible experience for all of our guests, and your input is invaluable in helping us achieve that goal. If you would be open to discussing your feedback further, please feel free to reach out to us directly. Thanks again, we hope to have the opportunity to welcome you back and exceed your expectations in the future.

Thank you for your feedback, and we are sorry that the home did not fully meet your expectations. We appreciate you noting that the property was as advertised and suitable for a comfortable stay, and we understand your comments regarding the switch placement and limited spices. We have reached out to the owner about refilling the spice cabinet, and while the switches cannot be relocated, we value your input. We hope to welcome you back for a better experience in the future.

Thank you so much for sharing your feedback with us. We are glad to hear the beds were comfortable and the kids enjoyed the bunk bed setup. It’s great to know the water pressure met your expectations as well. We appreciate you letting us know about the furniture condition and the absence of Kleenex and paper towels. We will be sure to pass this along to our local team to see how we can improve these details for future guests. Also, your suggestion about adding an outlet or lamp near the primary bedroom bed is very helpful, and we will make sure it’s shared with our team. We hope to host you again soon.

Thank you for your feedback. We take concerns like this very seriously and want to clarify what was done to address the issue. Upon receiving the report, we contacted the guest immediately and arranged to be at the unit first thing the following morning. Our team replaced the power strip behind the TV, removed unnecessary wiring along with outdated VCR and DVD equipment, and properly rewired the TV cables. Any excess cable was neatly coiled and secured under the cabinet. We tested and confirmed that the Wi-Fi was active and functioning correctly before leaving the unit. In addition, we replaced the master bedroom power strip to provide safer connections, including extra outlets and USB ports. Once the work was completed, we notified the guest and shared photos for confirmation. We appreciate the feedback, as it allowed us to promptly correct the situation and ensure the unit is safe and fully functional for future guests.

Thank you for taking the time to share your experience, Beverly, we regret to hear that we were unable to provide you with a pleasant stay. Please know that your feedback is essential, and we have passed your comments along to our local manager, who will work with the homeowner to make any updates. We truly hope to have the opportunity to impress you in the future.

Hi, thank you for your review, we appreciate you taking the time to provide us with your valuable feedback. We apologize for the issues with the heat. We understand it was very frustrating. We apologize for the inconvenience and hope we can host you again!