Beach at the Greens Retreat

Hi Stanesha, Thank you for taking the time to share your experience with us. We’re thrilled to hear you had a great stay and hope that you made yourselves right at home. That being said, we do apologize for the issues you encountered with the wristbands. At TurnKey, it’s our highest priority to make sure our guests have the best experience possible, but if problems do arise, we try our very best to make things right in any way we can. It looks like we were able to send someone out to drop off the wristbands for you, and we are so glad you called our 24/7 guest hotline to let us know about it. Please let us assure you that our local Operations Team will make sure any outstanding similar issues like the wristbands are noted to prevent similar issues moving forward. By the way, you were perfect guests, and we cannot wait to host you again. -The TurnKey Team

Thank you for your review! We're so glad you enjoyed the clean, modern space and the fantastic location right on the golf course with the pool just downstairs. We’re sorry to hear about the trouble with the remotes and door code. For future reference, the cable remotes are all that’s needed to operate the TVs—just press the “Power All” button in the top right corner to turn both the TV and cable box on. We appreciate you bringing the door code issue to our attention and will ensure better communication moving forward. We hope to welcome you back soon for another great stay!

Hi Christina, Thank you so much for taking the time to leave us this review. We are pleased to hear you enjoyed the home amenities, and we agree the location is excellent! We are sorry, however, to hear about the issues you experienced with the lack of supplies at the home and wish we could have known about it during your stay. We would have been more than happy to send our housekeepers back to make sure the house is stocked correctly. Always remember our 24/7 guest support line is available 24/7 to assist you with any issues you may experience, as we want to make sure you’re as comfortable as you can be during your stay. If there is anything that we can do for you, please let us know. – The TurnKey VR Team

Hi April, Thank you so much for taking the time to leave us this review. We are pleased to hear you enjoyed the home amenities, and we agree the location is excellent! We are sorry, however, to hear about the issues you experienced with the cleanliness of the home and that the blinds were not working properly and wish we could have known about it during your stay. We would have been more than happy to send our housekeepers back to make sure the house is cleaned correctly and sent a handyman to repair the blinds. Always remember our 24/7 guest support line is available 24/7 to assist you with any issues you may experience, as we want to make sure you’re as comfortable as you can be during your stay. If there is anything that we can do for you, please let us know. – The TurnKey VR Team

Hi Tina, Thank you for the compliments. Please let us assure you that we value your feedback, and your suggestions about the mattress and curtains have been passed along to the homeowner for consideration. With regard to the amount of dish detergent and laundry detergent, please know that we stock each home with what is called a "starter supply" of basic items. It is not designed to be an unlimited supply but, rather, to get a typical reservation through a weekend or get folks started so that they can enjoy their arrival days, take inventory, and pick up whatever else is needed to get them through their trip. Prior to each stay, we stock dish soap, laundry detergent, a roll of paper towels, toilet paper, a dish brush to wash dishes, a few trash bags, dishwasher detergent, bar soap, and the standard bathroom amenities you might find in a hotel. By the way, you were perfect guests, and we’re looking forward to hearing from you again. -The TurnKey Team

Hi Nicole, Thank you so much for the review and kind words about our property. That being said, we’re so sorry you encountered problems with communications during your stay with us. Please know that we are following up with our Field Operations Team to address this incident and ensure guest issues are handled in a timely manner moving forward. Although it doesn’t change things, we appreciate you accepting the compensation we were able to offer. Thank you for your patience, and we hope to host you again in the future.