I’m finding it quite hard to review this villa, the contact with the owner has been brilliant and cannot fault that. However we had some serious issues with this villa, when we arrived we were not shown anything by the local representative meaning we didn’t even know which key opened which door or where the air conditioning unit was. We didn’t have any hot water for two and a half days and we didn’t have heating for three so this really put a dampener on our holiday. We even had to spend one of our days waiting in for the boiler man because the local representatives didn’t come to the villa as they said they would. Trying to get any sort of help from the local representatives is a joke. In general the villa was nice but very run down, lots of chairs were broken, the couch had rips in the fabric, the shutter is the bedroom didn’t work, stains on bedding etc. The pool was really dirty, we did ask for a net but we’re told we weren’t allowed one because that was the gardeners job. We only saw the gardener twice the entire time we were there so as you can imagine the pool got dirty quickly. We also had a serious issue with security, when we arrived we were not told what the security code was to the alarm system we were told we didn’t need to use it, so we never set it! On our second night we were woken up at 3am by a rude Spanish security guard telling us that we needed to tell him a code, when I explained to him we didn’t have it, he got very aggressive, asking for our passports and threatening to call the police. When we called the local representatives the next day our worries were just laughed at, as a group on seven females this was a very frightening experience and even to this day we still don’t know what happened. Despite being promised we would be informed on why the alarm malfunctioned. Overall, the villa could be lovely but the main issues of not having heating or hot water, as well as the issue with the alarm and the general run downess of the villa and the incompetence of the local representatives ruined it for us which is a real shame. The villa is in a great location just a short taxi ride from peurto banus and the neighboorhood is very quiet, so if your going to use this villa as a base and nothing else it would be fine. If, like us you wanted to spend most of the holiday in the villa you will be disappointed.