Brian Head Condo w/ Pool Access - Steps to Resort!

Shared from the owner: "Hi Stephen, Thank you for your recent review of your stay at our property. Your feedback is invaluable to us as we strive to provide the best possible experience for our guests. While you didn't mention it specifically, we want to let you know that we are replacing the carpet this Spring to further enhance the overall experience for our guests. We have already replaced some furniture and are committed to ensuring that our property meets the highest standards of comfort and cleanliness. For information about our property, it's important to reach out to us directly since we are the "boots on the ground" for assisting with direct questions. We appreciate your understanding and patience in these matters, and we hope to have the opportunity to welcome you back for an even more enjoyable stay in the future."

Hi Mathew, Thank you for mentioning that everything was clean and comfortable we're happy to hear that. Thank you also for sharing your feedback about the stairwells. There is a new property manager who is diligently working to get up to speed. We have shared this with the association and they are working to remedy the issue. As for the ski-out trail, there have been some challenges with that trail due to new construction next to Copper Chase. The HOA is working to remedy that issue and ensure that there is a better trail with solid access once the construction is complete. You are right, for this year, it is best to use the free shuttle to the resort.

Hi Jonathan, we're glad you enjoyed the spa and the convenience of the shuttle! We take guest feedback seriously and passed your comments on to the homeowner who would like to share the following: We strive to ensure that our guests have a positive experience with us and provide high standards of hospitality. - Cleanliness is highly important to us and we're truly sorry that you experienced some cleanliness issues upon your arrival. In understanding your concern, we provided compensation for your troubles and are sorry for the delay on that. We have since replaced the cleaner and have started working with a new cleaning company that is more efficient and at Copper Chase daily. - We value the condition of the home and the fridge was functioning well and in working condition when you arrived. We are not sure how the food you brought was compromised as the fridge was available to you and you stated that you were there waiting for the cleaner for an hour. - We aim for transparency and in regards to the ski-in and ski-out concern, it has been posted on the Copper Chase website that due to nearby construction, it has been advised that the ski-in and ski-out trail can't be used this year and suggested that guests use the shuttle. Thank you for sharing your review. We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests.

Hi Cheryl, the homeowners would like to share this response: Thanks for your stay. I apologize for the inconvenience that you experienced. - I did attempt to call you back twice but wasn't able to reach you or leave a message. I was hoping you would see the missed call and call me back to talk through the TV issues. - There is cable in the master bedroom and the family room, and previous guests have never had an issue using it before. There are instructions in the guide in the family room, and I apologize if those weren't clear enough. We will review those again to make sure they are thorough. - This is the first complaint I have had about the cleanliness, but I have already shared this feedback with the cleaning company and asked them to take a closer look at the areas you mentioned. - The location of the pool wristbands is being updated on the information provided upon check-in. I'm sorry that wasn't more clear. - While we don't have control over the pool and hot tub, I apologize that those weren't in working condition during your stay. I have requested that the HOA notify me in the future when those are down so that I can let guests know in advance in case they want to change their plans.