3 Mi to Snowshoe Resort: Cabin w/ Hot Tub

I am so happy you guys had a great time. Come back anytime! Thank you so much!

Chris, the homeowner would like to share the following message: "Thank you very much for being such a great guest! I truly enjoyed working with you also. I would love to have the opportunity to host you again soon!" Best, the Evolve Team

Dalton, the homeowner has asked to share the following message: "I'm so glad that you had a good stay overall and enjoyed the home. I apologize that you had difficulties finding the home, it's a very difficult place to communicate by cell phone because the entire area is in the Green Bank Observatory signal free zone. I have included this information in the listing so that people are aware that they'll need to print out or save directions to use while they are in the area." Best, the Evolve Team

We’re so glad you enjoyed the quiet location, but we’re sorry other aspects fell short of expectations. After sending your feedback to the owner, they’d like to share the following:- Cable service isn’t offered at this home and wasn’t mentioned in the check-in instructions, but guests can stream content using Roku. A nearby service line issue may have disrupted some channels, and we let you know you could log in with your own accounts or use ours—you were comfortable with that option.- We’re sorry the dishes weren’t up to standard—our substitute housekeeper may have assumed they were clean in the dishwasher, and we’ve followed up to make sure this doesn’t happen again.- We’re glad to hear the beds were comfortable and that the peaceful setting made for a relaxing stay.Thanks for taking the time to leave your review.

Thank you for your review, Matt, and for your patience as we worked through the furnace issue. I understand how important a properly functioning heating system is, and I regret that it wasn't fully resolved sooner during your stay. We did everything possible to expedite the repair, including having a technician arrive by Monday morning, and we provided additional heaters and the use of gas logs to ensure your comfort. Regarding the hot tub, I'm sorry to hear that the jets weren't functioning as expected. Had I known during your stay, I could have assisted or provided instructions to resolve the issue. Based on your feedback, I will be updating the instructions for future guests. I appreciate your understanding during your stay and am always striving to improve the experience for all guests. Thank you again for sharing your thoughts, and I hope you'll consider staying with us again.

Hi David, we're glad you enjoyed your visit to the Snowshoe area! We take guest feedback seriously and passed your comments on to the homeowner who would like to share the following: A positive guest experience is highly important to us. - Our listing accurately shows the size of the cabin for guests to view. It is also fully disclosed that the co-host lives on the property. In communication with you via text, we also stated that we can confirm when he gets home if he can provide you with some trash bags. The hot tub is also explained in the listing as well as in your welcome email that it does not cause stains but rather this comes from well water. - For added amenities, the unit has more storage to provide for guest use. In providing more guest comfort, we are replacing the couch and chair. Mattress taste is subjective and we have never received any complaints about this in the past however, we apologize that this specific mattress did not suit your personal preferences. Although we are in a rural area in the mountainous part of West Virginia, we confirm that the Wi-Fi is excellent. - The house is primarily a ski cabin and when it was built, the central AC was not designed for the upstairs space. Provided in the home is a window AC, a large ceiling fan and an additional oscillating fan for the upstairs. - The cabin is located on 2 acres in the mountains of West Virginia. It has been an extremely wet Summer and challenging to maintain the grass due to the unusual amount of rain we have received. - On the porch, there are two extra chairs for use by the fire pit. The snowboard bench has been placed there to help maintain the integrity of the driveway and prevent people from hitting the porch and the walk. It is about a 4-5 foot distance from where you can pull your car up to the back deck for convenient loading and unloading. We have had great reviews from our guests who note we provide information, ideas, hints, and discounts to local establishments nearby. We send every guest an email, attach extra information and text them before each stay. We encourage guests to reach out to us while they are in residence with any issues so that we can address any concerns quickly for a most comfortable stay. We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests.

Faith, we're so happy to hear you had a great weekend! The homeowner wishes you would have reached out while in residence with any of your concerns as they would have been happy to go to generous measures to make things right. There is a contracted housekeeping service that cleans and resets the linens for the cabin. And, there's also a housekeeping card in the unit for any other concerns that may come up during a stay. Because these owners have such high cleanliness standards for their cabin, the cabin is also on a quarterly deep cleaning schedule. We hope you'll keep Evolve in mind for your future vacation rental needs! Best, the Evolve Team