Palmera Room By B&G - Cancún Hotel Zone

Photo gallery for Palmera Room By B&G - Cancún Hotel Zone

A swimming pool with blue water, surrounded by palm trees and lounge chairs.
A neatly made bed with white linens, two bedside tables with lamps, and a wooden headboard.
A kitchen with a refrigerator, a sink, and wooden utensils on the counter.
A living room with a stone wall, a sofa with cushions, a small table with a vase of flowers, and a kitchen area in the background.
A thatched umbrella structure surrounded by a circular gravel bed, palm trees, and a building in the background.

Reviews

7.4 out of 10
Good

Highlights

  • Dive into relaxation
    Unwind in the top-rated pool, your perfect spot for relaxation.
  • Beach equipment
    A rare find — beach equipment ready to go for your days by the sea.
  • Centrally-located
    You're never far from where you need to be with this convenient location.
  • Discover nearby landmarks
    Walk to Aquaworld

Popular amenities

  • Swimming pool
  • Kitchenette
  • Air-conditioning
  • Pet-friendly
  • Refrigerator
  • Washing machine

Explore the area

View in a map
Zona Hotelera, Q.R.
  • Place, Ballenas Beach
    ‪5 min walk‬
  • Place, Aquaworld
    ‪13 min walk‬
  • Place, Kukulcan Plaza Shopping Mall
    ‪14 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪26 min drive‬

Rooms & beds

2 bedrooms (sleeps 5)

Palm

2 Single Beds, 1 Double Futon and 1 King Bed

The Kids

2 Single Beds and 1 Double Futon

2 bathrooms

Palm

Toilet · Shower only

The Kids

Toilet · Shower only

Spaces

Kitchenette
Outdoor play area
Garden

Add dates for prices

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About the area

Cancun

Located by the sea, this apartment is in Zona Hotelera, a neighbourhood in Cancun. La Isla Shopping Mall and Plaza Las Americas are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Xoximilco. Looking to enjoy an event or a game while in town? See what's happening at Oasis Arena or Beto Avila Baseball Stadium. Take the opportunity to explore the area for water adventures such as power boating.
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Map
Zona Hotelera, Q.R.

What's nearby

  • Nichupté Lagoon - 2 min walk - 0.2 km
  • Ballenas Beach - 5 min walk - 0.4 km
  • Aquaworld - 13 min walk - 1.1 km
  • Kukulcan Plaza Shopping Mall - 14 min walk - 1.3 km
  • Hotel Zone Beaches - 2 min drive - 1.8 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 19 min drive

Restaurants

  • ‪Nebbiolo - ‬2 min walk
  • ‪Fred's House American Seafood & Oyster Bar - ‬8 min walk
  • ‪Puerto Madero - ‬7 min walk
  • ‪La Madalena - ‬8 min walk
  • ‪St. Trop - ‬4 min walk

Frequently asked questions

Does Palmera Room By B&G - Cancún Hotel Zone have a pool?

Yes, this property has an outdoor pool.

Is Palmera Room By B&G - Cancún Hotel Zone pet-friendly?

Yes, this property allows cats and dogs (limit 1 total) with a maximum weight of up to 10 kg per pet. Some restrictions may apply, so please contact the property for more details.

How much is parking at Palmera Room By B&G - Cancún Hotel Zone?

On-site parking is available at the property.

What time is check-in at Palmera Room By B&G - Cancún Hotel Zone?

Check-in begins at 4:00 PM.

What time is check-out at Palmera Room By B&G - Cancún Hotel Zone?

Checkout is at 11:00 AM.

Where is Palmera Room By B&G - Cancún Hotel Zone located?

Located in Zona Hotelera, this apartment building is within 1 mi (2 km) of Ballenas Beach and Hotel Zone Beaches. Delfines Beach and La Isla Shopping Mall are also within 3 miles (5 km).

Reviews

7.4

Good

Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new window
Rating 10 - Excellent. 8 out of 20 reviews
Rating 8 - Good. 4 out of 20 reviews
Rating 6 - Okay. 5 out of 20 reviews
Rating 4 - Poor. 0 out of 20 reviews
Rating 2 - Terrible. 3 out of 20 reviews

8.0/10

Cleanliness

6.8/10

Amenities

6.8/10

Property conditions & facilities

8.6/10

Check-in

8.0/10

Communication

8.8/10

Location

8.0/10

Listing accuracy

Reviews

Verified review

8/10 Good

Liked: Cleanliness, check-in, listing accuracy
It is any older place with need for TLC, but if you're not a princess and looking for something cheap. Near a lot of restaurants and things to do , I recommend this place
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, check-in, communication, location, listing accuracy
The property had everything we needed, and we found it spacious and clean. All the staff were very helpful and kind. The bridge and road construction was in between this location and the livelier area with the restaurants, shops and the Ferris wheel. The traffic around the construction was bad most of the day. Very slow going. I understand it’s scheduled to be completed in October of 2026, later this year. We took the buses, caught them at the stop by the Hard Rock Hotel. So the location was convenient.
Stayed 11 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy
Very friendly host and place was nice , quiet and clean ! Location was great with a free gated parking and easy 3-5 min walk to the nicest beach stretch in Cancun .
Stayed 11 nights in Nov 2025
Verified review

6/10 Okay

Liked: Check-in, communication, location
The stay was in a very convenient location. The area is safe. Amenities of pool and grounds were very nice and well kept. Supplies in the unit were very limited. I stayed for two weeks. No extra trash bags, no extra toilet paper. While I could have asked for more, I didnt. Went and bought some myself. The smell of sewer gases came and went. The laundry is not in the building, its down the street at a full service laundry mat. While there are a some issues. The beds were comfortable. Water was hot with plenty of hot water. The host was attentive with good communication.
Stayed 15 nights in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, check-in, location, listing accuracy

Great for a family trip

This is a great spacious property with two bedrooms and two bathrooms. It is close to the beach and to transport to other areas within the island. Con: The master bathroom shower does spray everywhere and gets water all over and there is a sewer smell coming from that bathroom, this is an old property and we were able to manage that by keeping the bathroom door closed. Other than that, it is a beautiful location. We had a great time, it felt very safe with the guard, and would return again.
Stayed 7 nights in Feb 2024
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy

HUGE apartment, 3 minutes from the beach!!!

HOST is awesome! Great at communicating prior and during the stay. This apartment is HUGE. 2 bedrooms, 2 baths, kitchen, freezing cold A/C in all rooms, WIFI, pool (small pool for kids as well), great pool view from the kitchen tables, short walk to the beach, short walk to main road Kukulkan Blvd (take R1 and R2 buses north or south to stay on the hotel zone), good mattresses. Pharmacy, mini market, medical clinic, laundromat all within 3 minutes walking distance. This place is great for families, it's quiet and convenient.
Stayed 15 nights in Feb 2021
Response from VrboOwner on 15 Mar, 2021
It was a Blessing to have you.
Verified review

6/10 Okay

Liked: Cleanliness, communication
Disliked: Amenities
Did not have a guide book. We did not have hot water for showers. Was not stocked very well such as drinking water, toiletries, kitchen items. Minimal furnishings. You can walk to the beach but it is exclusive hotel properties
Stayed 5 nights in Apr 2024
Verified review

2/10 Terrible

Liked: Location
Disliked: Check-in, communication

Communication Kills the stay.

I’d love to review the property but I never made it in. I began contacting the owner through the app at noon on my way to Cancun since he had not provided entry instructions the day prior as he said he would. Through the day well past check in I sent messages. Being that I was in a foreign country by 7 pm. I made other arrangements. After 9 pm I was contacted by the manager. So just make sure you get your instructions and maybe the property is ok. They refuse to refund me because I didn’t try to call through the app. Whatever. You decide if being stranded in a foreign country on a Friday makes it incumbent on you and not them.
Stayed 6 nights in Feb 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, communication, listing accuracy

Stay Away from this property!

Very disappointed with the experience at this property. The overall cleanliness of the apartment was extremely poor. From dirty utensils, old and stained plates, cooking ware, greasy kitchen cabinets including doors, drawers, to unattended dirty windows and dirty bathroom stalls and used soap bars (by prior guest) to mention some of the inconveniences. Water pressure was terrible and there was no way to keep the water temperature consistent to take a normal shower. However, the three BIGGEST situations we faced that forced us to leave the property way ahead scheduled departure were: 1. The secondary bedroom bathroom window has significantly scratched sections big enough for anyone to be able to see right into the shower from the parking lot – What kind of privacy is that??? The property owner stated that he wasn’t even aware of the situation and that he was sending someone to repair, which he NEVER did and also caused us to waist our limited vacation time waiting for someone that never arrived. ZERO property management and maintenance skills and awareness. 2. There was also a significant amount of a fruit fly infestation allover the apartment – living areas, kitchen, bedrooms and of course in the bathrooms as well. 3. The fact that we basically had to clean and sanitize after prior guest and the uncomfortable odor that the pesticide leaves along with the property manager Emilio Picon’s poor attitude and repeated indifference made us take the determination of leaving the property after only having use the property for 5 days out of the 14 total days we were planning to stay and paid in full. I feel like someone just took advantage of me and robbed me. Not only the property was not in decent shape but the lack of care and concern for us as the paying guest, no sense of urgency to address the issues truly made us leave having to spend unexpected amount of money to somehow “save” the rest of our vacations. Just a little courtesy, care and concern would have made the opportunities in the property more manageable. One of the local commune area maintenance workers even said “no wonder why other guest also had left in similar ways” – I guess we had the experience right on! We will NEVER AGAIN stay at any other Vrbo property and DO NOT recommend
Stayed 14 nights in Dec 2020
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Excelente ubicación, a unos pasos del acceso público a la playa Ballenas. Más que suficiente cantidad de camas, el A/C muy bien, la cocina equipada con todo lo necesario para empezar a cocinar. El condominio tiene un bello jardín y una buena alberca. El anfitrión mantuvo buena comunicación.
Stayed 4 nights in Jul 2025
Verified review

6/10 Okay

Liked: Cleanliness, amenities, communication
el olor del baño, demasiado desgradable. faltaban sabanas para el sofa cama, la television esta muy arriba, la estufa electrica necesita sarten especial. De lo demas esta muy agradable y comoda para dormir, y la vigilancia es excelente muy amables y atentos.
Stayed 4 nights in Apr 2024
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy

Nice getaway

Nice condo with security guards, Pablo was awesome, very helpful. The place was warm but the A/C in the bedroom was fantastic much needed. Only complaint was the amount of mold in the master bath, but otherwise great. Made do with the one pot and pan just fine. Community pool was nice clean and quiet. Would stay again
Stayed 3 nights in May 2022
Response from VrboOwner on 19 Jan, 2024
Thanks for your review, we're glad you enjoyed your stay, hope you back soon
Verified review

8/10 Good

Liked: Check-in, communication, listing accuracy

First time for extended stay in Mexico

Was nice and spacious and close to the pool which we used a lot. Disappointed in the closest beach. Should mention the public beach at Playa Marlin. Only a short bus ride. Need to mention restaurants in the area since you can’t go to any of the hotels to eat. Also instructions for the stove induction heaters for cooking. Took some time to figure out.
Stayed 35 nights in Jan 2022
Response from VrboOwner on 19 Jan, 2024
Thanks for your review, we're glad you enjoyed your stay, hope you back soon
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy

Perfect space

The right amount of amenities and space for our family. Easy in and out and our boy enjoyed the lawn and pool area also.
Stayed 3 nights in May 2021
Response from VrboOwner on 19 Jan, 2024
Thanks for your review, we're glad you enjoyed your stay, hope you back soon
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Property was walking distance from beach access and in a gated area with amazing grounds and swimming pool to chillout in. For my daughter and I was a great place to stay and feel safe. Owners were very helpful and amazing to deal with in our situation. Thank you again for all you help.
Stayed 2 nights in May 2021
Verified review

2/10 Terrible

Liked: Cleanliness
Disliked: Amenities, communication
MUY MAL las fotos con las que ofrecen este lugar son engañosas ponen la laya para atraer la atención NO TIENE PLAYA esa playa es una foto de la playa pública mas cercana, el departamento no esta mal pero NO sirve la regadera del baño del cuarto 2, el agua en los lava manos casi no sale y los WC muy mal su desague lo que lleva a mucho desperdicio de agua, los utensilios de la cocina son muy básicos e insuficientes y aunque el horno de microondas es nuevo no se puede calentar mas que agua ya que los platos que tiene no son aptos para uso en microondas, EXPEDIA prácticamente se lavo las manos con la reservación y la reclamación nos mandaron con Vrbo quienes han dado hasta el momento todas las escusas para dar atención al reclamo que se hizo en el momento de la llegada a la propiedad, el anfitrión prácticamente también se hizo de la vista gorda con toda la inflexibilidad, lo único bueno es que la gente que realmente esta en la operación es gente amable y si de reconocer el área de la alberca muy bien.
Stayed 5 nights in Apr 2021
Verified review

6/10 Okay

Liked: Communication
Disliked: Listing accuracy

OK

A FEW PROBLEMS FIRST COUPLE OF DAYS, BUT WORKED OUT WELL THE REMAINDER OF OUR STAY
Stayed 10 nights in Apr 2021
Response from VrboOwner on 19 Jan, 2024
Thanks for your review, we are going to continue improving to create a better experience
Verified review

6/10 Okay

Liked: Check-in, communication, location, listing accuracy
Disliked: Cleanliness

Bathroom has mold/mildew

The master bathroom had signs of mildew/mold on the ceilings above the shower. The shower curtain was covered in mold at the bottom. The second bathroom had it on the Ceiling as well but not as bad. It looked to of been attempted to be cleaned at some point but the proper fix is to tear out and replace the sections or at least use Killz after scraping the mildew/mold off. The shower window in the second bath all was supposed to be frosted over for privacy reasons, however this was old and peeling off exposing the person showering very easily. A curtain would of been nice and easy to fix. Otherwise our stay was good! Very Spacious, pool was great, close to the ocean
Stayed 2 nights in Mar 2021
Response from VrboOwner on 19 Jan, 2024
Thanks for your review, we are going to continue improving to create a better experience
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, location, listing accuracy

Owner

Stayed 7 nights in Jul 2024
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