We arrive 90 minutes before check in. We planned to have lunch at thomas donuts till 4. However from the porch it appeared Someone was still there. I spoke to Mary several times and she promised to send someone over asap. We gave up and cleaned ourself. We did not clean up the porch as it was left by her daughter who she said was the last occupant .
This is a text I sent to Mary after our visit but she never responded.
Hi Mary, I wanted to reach out to you about some issues I had with the rental last week before I leave a review on VRBO. I tried to mention some of these things briefly when you arrived at the house the day we were checking out, but there wasn’t really time.
When we arrived around 2:30 pm on 7/9/22, I know we were still 90 minutes early for check-in, but based on the way we found the house, there was no way it could have been properly cleaned by the 4pm check in time. We found all 3 entrance doors unlocked.
Your listing details the policy you have regarding cleaning practices, however none of that was followed.
When we entered the house, we found:
-sand all over both couches
-A bed sheet laying in the living room floor
-the kitchen table was dirty and had crumbs on it
-the stove and counter tops were dirty and had crumbs all over
-the left side of the kitchen sink was completely full of dirty dishes, including bowls with milk and cereal still in them. This included every single dinner plates and serving players and cereal bowls. The dishwasher was empty so no effort was made to get the dishwasher started.
-one bedroom had the bed unmade, but not stripped.
-The bathroom with just a shower had 2 dirty towels hanging on the back of the door and a used wash cloth in the shower on the floor.
-the back bathroom had a used wash cloth in the tub.
-there were beach towels, chairs and floats left thrown on the porch.
We swept all the floors and got some cleaning products at the Dollar General to clean the toilets and tub/showers. Both kitchen trash cans we’re running over along with the trash in the front bathroom.
We offered to just clean up ourselves if you’d refund our cleaning fee, but you said you’d send someone right away to take care of it all. He came and changed the sheets in the bedroom, took the dirty sheets and some towels with him and left. Did not leave any clean towels or clean up any other part of the house. We all ended up using the beach towels we brought with us to take showers.