Family Wellness Escape in the Heart of the Scottish Highlands

Thank you for your wonderful comments regarding your stay with Highland Club Direct on Loch Ness. We are delighted you enjoyed you stay in one of our luxury apartments on Loch ness. We hope you will come back to Fort Augustus soon. Many thanks Joanne. - Highland Club Direct

Thank you for taking the time to review this property. We are delighted you had a lovely stay. This is a spectacular apartment which has the same owners as 14 The Monastery on the floor above. Both properties have been decorated to an exceptional standard with amazing views over Loch Ness and the added benefit of west facing views over the mountains. Both 9 & 14 The Monastery work well if rented together for larger groups.

Thank you for taking the time to write a review for 9 The Monastery. We are delighted you had a wonderful holiday and enjoyed all our facilities and Spa. We hope you will visit Highland Club Direct soon and take advantage of our repeat guest discount. Kind regards Joanne Nicholson

Thank you for taking the time to write a review, we are delighted you had a wonderful holiday and enjoyed this beautiful location on the shores of Loch Ness. The village of Fort Augustus as you pointed out has all modern conveniences. The apartments are well managed and privately owned. We hope you will visit again soon. Kind regards Joanne

Thank you for taking the time to write a review. We are delighted you had a wonderful stay in Struan apartment and a positive experience with Highland Club Direct. This property has majestic views over loch ness with high quality traditional interiors. It is worth pointing our that Fraser apartment is similar and works well when booked with Struan. Kind regards Joanne Nicholson Highland Club Direct

Thank you for taking the time to write a review. We are delighted you had a lovely holiday and that everything exceeded your expectations, this makes everything worthwhile for our team. Kind regards Joanne

Dear Mr Knock, Thank you for taking the time to write a review. As discussed the oven issue has now been resolved. Unfortunately it was more complicated than was initially thought as it was necessary to order a new timer part. The apartment had a fully functioning hob and microwave and Abbey Management services offered the use of another cooker. This is a rare and unfortunate situation and the management team give their sincere apologies for any inconvenience experienced.

Thank you for taking the time to write a review, we are delighted you enjoyed your stay in St Andrew's Chapel. We hope you will visit again soon and take advantage of our repeat guest discount. Kind regards Joanne Nicholson Highland Club Direct

Thank you for taking the time to write a review. We are delighted you had a wonderful holiday. You have been extremely helpful in pointing out the convenient location of The Highland Club in relation to shops and facilities. The Loch Ness cruise is a real gem and a great activity for all the family however, for the adrenalin seekers there is also the option of a rib ride. Struan is a great choice for fantastic views over Loch Ness, it is also worth mentioning that Fraser apartment is one floor above and works very well in combination with Struan for larger groups. We have asked the property manager to attend to the shower straight away. Kind regards Joanne Nicholson Highland Club Direct

Thank you for taking the time to write a review. We are pleased you had a wonderful stay in Struan apartment and appreciated the elevated views over Loch Ness and the use of our swimming pool. Kind regards Joanne Nicholson - Highland Club Direct

Thank you for taking the time to write a review. We are delighted you had a lovely holiday in this very special property. Part of the charm of many of the apartments is the design has been incorporated into the old building which is charming however, this does pose compromises. In Struan apartment the two bedrooms are both doubles neither are by any means small however, the master is larger. The owners wanted to offer flexibility to their guests and therefore added ziplock beds to the master bedroom. This does mean that if a twin arrangement is required then it needs to be in the bigger room, sorry. If this is an issue the same twin arrangement is offered in Fraser apartment where both the bedrooms in this property are a similar size and therefore the paying guests get to keep the master ensuite. The beauty of all the properties is that there are no two the same, most of the properties displayed on the Highland Club Direct website have many original features, and unique features from the Abbey. Moving on to the comment regarding storage in the second smaller bedroom. The owner has provided a single wardrobe which appears to be adequate for holiday needs. Thank you for pointing out the stains on the carpet, we have instructed the management team to attend to these immediately. I will raise your comment regarding the pool opening times at our next meeting. Staff permitting we will try and extend these. Your comments have been extremely constructive and helpful. Kind regards Joanne Nicholson Highland Club Direct

Thank you for taking the time to write a review. We are delighted to hear you had a wonderful holiday experience and appreciated the uninterrupted views of Loch ness from Struan apartment. We hope you will visit again soon and take advantage of our repeat guest discount. Kind regards Joanne Nicholson Highland Club Direct

Thank you for taking the time to write a review. We are delighted you had a wonderful holiday. Struan apartment certainly has the WOW factor. The interiors are tasteful and in keeping with the age and style of the property. The large window facing over Loch Ness is wonderful. We hope you will have an opportunity to visit again soon. Kind regards Joanne Nicholson Highland Club Direct

Thank you for taking the time to write a review, we are pleased you had a wonderful holiday. The owners of this property are extremely proactive at keeping the property in good order with all the necessary items to make a holiday complete. We are pleased you found the booking process smooth. We hope you will visit again soon. Kind regards Joanne

Thank you for taking the time to write a review, we are delighted you had a good holiday. Thank you for your understanding regarding the replacement part. We are committed to customer care and pursue any inevitable issues with properties as a priority and strive to offer excellent customer care in all instances. We are pleased you will return again. Kind regards Joanne Nicholson Highland Club Direct

Thank you for taking the time to write a review. We are delighted you had a lovely holiday and hope you will return soon. Both the location within the Abbey and the high specification of Struan apartment make this an exceptional property. Deservedly this property is often booked well in advance as the owners are extremely pro-active in maintaining their apartments and have invested both time and effort in maintaining high standards. If Struan is booked look at Fraser apartment as this is similar and has the same views over Loch Ness (situated one floor above). Kind regards Joanne Nicholson Highland Club Direct