Luxury Retreat on Loch Ness with Wellness Facilities

Thank you for being a considerate guest

Thank you for your great review. we hope you will visit again soon and take advantage of our repeat guest discount. Kind regards Joanne

Thank you for taking the time to write a response. We are delighted you had a lovely stay. All our properties have been hand picked for their interiors and owners who are prepared to reinvest in their property. We hope you will visit again soon. Kind regards Joanne Nicholson

Thank you for taking the time to review St Andrew's Chapel. We are delighted you had a wonderful holiday and took full advantage of all our leisure facilities including swimming pool, sauna and steam room. We have over 30 properties to choose from at Highland Club Direct and therefore perhaps you will consider another trip and take advantage of our repeat guest discount; this way you will be able to experience the delights of another property. Kind regards Joanne Nicholson Highland Club Direct Letting Agent

Thank you for taking the time to write a response. We always try to represent our properties as a true representation of quality and facilities. We are delighted you agree the photos were accurate and true. We are delighted you wish to return, please take advantage of our repeat guest discount when booking online. Kind regards Joanne

Thank you for taking the time to review St Andrew's apartment, we are pleased that both your accommodation and holiday lived up to your expectations. We have a wonderful selection of properties, all are of an exceptional standard and located within a Benedictine Monastery on Loch Ness. We hope you will return again soon to enjoy the delights of The Highland Club and the beautiful Highland village of Fort Augustus. Best wishes Joanne Nicholson Highland Club Direct

Thank you for taking the time to write a review. We are delighted you had a lovely holiday and enjoyed the abundance of on-site activities which are included in the cost of your holiday. It is a large site and sometimes it is difficult to understand the layout prior to arrival. There is a useful map on our homepage www.highlandclubdirect.com which is interactive and displays all the activities. The swimming pool is located in a historic area of the Monastery which has restrictions on space but is compensated by the beautiful location. We carefully manage this area to avoid the area feeling over crowed for guests. We hope you will take advantage of our repeat guest discount and visit us again soon. Kind regards Joanne Nicholson

Thank you for taking the time to write a review. We are delighted you had a wonderful stay in St Andrews' Chapel. The experienced property management team are on hand to attend to any questions and help you require during your stay. Thank you for pointing out the close proximity to the prettiest village in the Highlands, Fort Augustus. It has all amenities that anyone needs and is a short walk away from The Highland Club. We also have a large amount of excellent on site facilities such as swimming pool sauna and steam room. We have one of the best selections of properties and hope you will visit us again soon and take advantage of our repeat guest discount. Kind regards Joanne Nicholson Highland Club Direct

Dear Janice, Thank you so much for taking the time to leave a review. We are so pleased you enjoyed your stay and appreciated the comfort and style of the property. We do understand that every guest arrives with different expectations, so we'd like to gently clarify a few points for future reference. The property is self catering and privately owned, and as such the owner provides a thoughtful selection of essentials to get you started, rather than a hotel - style provisioning. The local property manager is there to personally welcome guests and show them in but there is no reception (unlike a hotel), it's important that guests read the arrival instructions carefully to ensure a smooth and timely check-in. Kind regards Joanne

Thank you for taking the time to write a review. It is extremely helpful to inform future guests of all the local area and on site activities. St Andrew's Chapel is extremely special, all our properties are privately owned and the owner of the property also goes above and beyond to maintain their property to the highest standard. We hope you will visit again soon and take advantage of our repeat guest discount. Kind regards Joanne Nicholson Highland Club Direct

Thank you for taking the time to write a review. We are pleased you enjoyed the location at The Highland Club. We thank you for your considered and frank comments regarding the apartment. Good reviews are always uplifting as it means we are doing things right however more important is your feedback when we have not met customer expectations. It is important to point out that The Highland Club is a collection of privately owned properties with a property manger in place. In the apartment itself there is a welcome book with contact details for the allocated property manager. The management team are on hand during the arrival process and during your holiday and can if asked attend to any maintenance issues. In response to the hot water issue there is no hot water boiler in this property and therefore you may be referring to the combo boiler in the cloakroom which under normal circumstances should not be adjusted. We are sorry that you did not telephone or email the property manager as this was a simple fix as the pressure was low. This was checked immediately after your departure as you kindly left a note on the contact form, its a great pity you had not called or emailed the management team as this could have been easily remedied. Regarding the electric blinds these are in working order but on inspection were switched off at the main socket. Currently the sauna is not working as the glass window has been broken and we are awaiting a part from Germany, however there is no issue with the steam room. Thank you for raising all your comments, we rely on customer feedback to improve our service. The welcome book in each property is an invaluble tool for guests and they should never feel inhibited about contacting the property manager if they have an issue with their property. The managers are always on hand to help, if the problem is not within their capability they will contact a relevant trades person at the earliest opportunity.

Thank you for taking the time to write a review. The bedrooms are both double beds one king size and one double. The mattresses were purchased from a hotel supplier and we have not had any previous complaints regarding comfort. It is difficult to satisfy everyone as there are so many bed requirements regarding this matter. We hope you will visit again and take advantage of our repeat guest discount. Kind regards Joanne Nicholson - Highland Club Direct

Thank you for taking the time to write a review. We hope you will book again soon. Kind regards Joanne Nicholson Highland Club Direct

Thank you for taking the time to write a review, we are delighted you had a wonderful holiday. We hope you will take advantage of our wide choice of properties and visit again soon using our repeat guest discount. Kind regards Joanne Nicholson - Highland Club Direct