Lakeside Tranquility

The property is listed clearly and was booked by you under reservation for 4 people. Two adults and two children. The listing and house rules are very distinct and readable. In your haste to book a place you must have confused listings. All information regarding check in was sent to you prior to your arrival. When you arrived I was outside and focused on answering questions to a stranger who stopped to ask about the rental for her granddaughter who would be doing residency at the local hospital. My attention was focused on her and the conversation. I saw 4 people in my peripheral and in good faith assumed the two women, one man and one child were the total as I was in a hurry to get my child to her soccer. The listing is advertise as a space above a garage. No one lives in the garage. We do use the space to run the logistical side of my husbands travel adventure company. We are sad that you have been dishonest in your review and in your numbers. You did not tell us you had 7 people (in a space that sleeps 4) until you had stayed with us for 2 days - information prompted only by our messages to read the house rules. We take great pride in our excellent reviews and maintaining an very clean space. After check out when I inquired about stains and wet carpeting, you insisted on pictures and were dismissive stating you did "no damage to the property and cleaned really well". You also told me that if we are serious about renting we should "invest in a good shampooer". We had to pull our listing and arrange to pay at our cost to have the carpets professionally cleaned - in addition to the 5 hours to clean the space following your departure. The blue carpets have damages of split liquids, orange brown stains in 3 foot wide areas, gummy candy smashed in (needing to be cut out in places), a brown caramel like substance both in the carpet and wiped along the side of the painted living room wall, and crystalized blue and pink candy - which you clarified as cotton candy - stuck and dried into the carpet and on the end tables of the living room and in other locations. This is merely one facet and there is not enough space to list other issues. Megan, in the over a hundred families we have hosted in this space using VRBO and other platforms in the last two years, never has a family left our carpet and space in such a poor condition. The parents we have hosted in the past clean up after their children. We do appreciate that you did replace the broken item, but your untruths and disregard for our space is disappointing to say the least. We can only hope you are more respectful of your next VRBO location should you choose to use them and follow their house rules.