For what we paid, this Panhandle Getaways unit fell short of its 9/10 rating due to neglect, rigid service, and safety issues. Having stayed at their Panama City spot with no issues, this was a massive letdown. They refused a date change request 6 days prior. Arrival parking was bad, forcing long walks from secondary lots for handicap access. Crucially, balcony doors had broken locks, leaving our possessions exposed. When reported with a tub backup, the tech admitted high turnover means they lack time to service units—disappointing since our date change would have freed up a day. He left the lock unaddressed and failed to clear the drain with Drano, leaving us in ankle-deep water all week. The tub filler leaked during showers, and hot water didn't sustain simultaneous showers. Also, 50% of bulbs were burnt out (fixed during visit), curtains were falling off tracks, bedroom lamps were broken, and a nightstand basket was missing. Photos hid these chipped furnishings and dated finishes to focus on views and pool. The layout had zero dressers or luggage racks, bunk closets were locked, and other closets were cluttered with junk and a rug crumpled on the floor (pictured in den). Housekeeping was decent—floors were clean contrary to old reviews—but we found stray hairs and wall splatters. The pool had rotten wood, mold and missing tiles, no pool towels provided, and no one checked wristbands they threatened heavy fees for. It’s tired, dated, and the ratings don't reflect reality.