Verified review
8/10 Good
Melek T.
6 Mar, 2019
Location and cleanliness
We stayed at this beautiful home for our annual mother’s and daughters trip...
The house was so beautiful and looked exactly like in the photos online. The booking experience was seamless. When we arrived, the only comment we had was the pool not being cleaned and within 10 minutes a man arrived and cleaned out pool with no phone calls being made at the time.. I thought that was so nice considering we arrived at 1pm which is early compared to the most homes in that area
The house was immaculate! Bathroom amenities were provided, linen was crisp and very clean.
We were so close to sorrento shopping trip, literally 5minutes walking, Sorrento beach front also within walking distance
The most amazing experience however was to spend time with our mums.. it always is so much fun!
If I have to make one negative feedback it will be about the bond of $2000. Naturally, all homes ask for a big bond which in most cases is refunded within 10 business days...however, for the first time in 10 years, my bond was not returned! We have been charged for excess rubbish that was left, cleaning charge and a broken platter...
In our defence, the bins were taken out Sunday night.. we still stayed on Sunday night and Monday until 11am. With a household of 10 adults, we still had rubbish. The rubbish was placed in bins outside and not inside... we could have. It taken it with us all our cars were full! The second charge was the cleanliness of the home...this is what annoyed me the most! Before I leave, I always take photos of the house on day of departure proving time and date of every room in every angle possible and have forwarded this onto the team mannaging the property and it truely sucks when I’m charged for additional cleaning... although the professional cleaners have to clean after us, I am very curious to know what was extra!!! The third and last charge was a broken platter... I wasn’t made aware by our members, and that’s fine and I can accept this but not worth close to $300! Right?
Thanks
Mel
Stayed 3 nights in Feb 2019