Deja Blue - Three Bedroom House, Sleeps 12

Always good to hear, thank you for the review!

Mike, thanks for your review of our Deja Blue property. This is one of our favorite properties and is new to our program this year. Just a reminder for your next visit, if you find anything that is not right upon your arrival we are just a phone call away and will be glad to correct anything that is not right. We have people in the office seven days a week during the summer and we will be glad to assist you. Also, in the event of an emergency, we have after hours personnel available to assist you as well. All of these numbers are located at each of our properties on our refrigerator magnets. Thanks again and we are glad that you enjoyed this beautiful home. Russell Burdette Owner/Broker

Hi Jana - We’re glad that you enjoyed the house with the exception of the living room carpet. Please remember if you stay with us in the future that you can call our office during your stay regarding any issues you experience, and we will gladly try to address any problem. We are just a phone call away! We hope that you will stay with us again, taking advantage of our return guest discount, and be sure to let us know if anything is unsatisfactory upon your arrival. Thanks!

Marissa, first of all thanks for reviewing our Deja Blue home at the Lake of the Ozarks. While we make every effort to properly clean and inspect our properties prior to guest arrival we must have failed to look under one of the bunk beds and missed the trash. We do knock down the spider webs outside the home and the homes are sprayed for insects on a monthly basis. This year has been especially bad for spiders. It seems like as soon as we knock down the webs they are right back up. We usually inspect the property the day prior to arrival. We are sorry that one of the bar stools was broken and apparently one of the chairs. This was not reported by the previous guest and apparently it was overlooked by our inspector as well. The bar stools have been replaced and we are looking at the chair. If there was not a full compliment of supplies (again our inspector should have corrected that during the inspection) a quick phone call to our office to let us know would be appreciated. Our office is only about 10 minutes away and we would have been glad to take care of any of your needs. For future reference our number is located on your contract, in our digital welcome book, posted on the refrigerator and is also on the pink stand that tells you to call us if you need anything or if something was overlooked. We hope that you will give us another opportunity. Thanks again, we cannot improve without feedback from our guests.

Chelse, thanks for your review! We appreciate you taking the time to let us know how we can improve our services. After your review I personally inspected the home. I found two outlets (out of 30 or so) that were slightly loose, the dryer was working fine, however, it is a sensitive new digital model and takes a light touch to operate. Most people press the control and then it won't work. There is a note on the dryer but that gets ignored as well. I also inspected the coffee maker and it is not a Keurig and will not take pods (nothing is missing) but does accommodate a single serve function with ground coffee. The showers are weird (only type I have ever seen like those) and you have to push in the diverter to use the shower function. They are supposed to pop back out when you turn the water off, but once in a while they don't and this may also not allow the tub to fill if you wanted to take a bath. We are working on fixing or replacing. The grout did come up in one section of the dining area, we fixed that piece and then the owner is replacing all of the dining tile this winter! Concerning any other issues you may have had during your stay, a quick call could have remedied most of the issues. Our office is about 10 minutes away and we are here to serve you! Please remember in the future that our contact information is located within our downloadable digital welcome book, posted on the refrigerator, is in your confirmation and in your contract. During the summer we are in the office seven days a week and in the off-season every weekday. In addition, we have our after-hours number in all the above locations. If you have any issues or need something please do not hesitate to contact us. Thanks again and have a great day! Russell Burdette Owner/Broker Your Lake Vacation