Pool, Game Room, Hot Tub: Lake Havasu City Oasis!

Thank you for your feedback. Since your stay, we have changed cleaning companies and are very certain guests have been happy with their services. The air conditioner in the casita has been fixed. It was leaking because it had frozen over from Being too cool. The gap under the door has been repaired as well. Thank you for staying with us.

Thank you for sharing your feedback. We take these items seriously and have since addressed them to ensure the home is fully guest-ready. A handyman verified that all doors lock properly, and a professional exterminator treated the property for the seasonal crickets. Additionally, both the grill and the casita A/C unit have been fully serviced and repaired. Our cleaning team also inspected the kitchen and refreshed the cookware. We appreciate your insights as we continue to maintain a comfortable experience for future guests.

Terry, we want to make vacation rental easy for everyone, we’re sorry to hear your stay did not meet your expectations. We followed up with the homeowner after reading your feedback, and they wanted to share the following: - When notified 4 days into your stay regarding the issues you were experiencing, we immediately sent our maintenance guy and pool guy to take a look at the door handle and spa within a matter of a couple of hours. The handyman fixed the door handle and cleaned the BBQ. The pool guy checked all chemicals and cleaned the spa to find that all the chemicals were at their expected and appropriate levels. We are sorry to hear some guests in your party experienced a rash. - When we spoke on the phone and text message, we were unaware of any issues with the cleanliness of the home and not being able to locate extra linens or bath towels. We would've been more than happy to send our cleaning team to address your concerns to make your stay most comfortable and direct you towards additional linens needed. We recently had our home deep cleaned at the end of March prior to your arrival. - We take the accuracy of our listing seriously and verified we do not advertise our pool as being heated and a propane tank is not provided, which is also mentioned in our welcome letter. We apologize if this caught you off guard. We do provide 3 trashbags for a week-long stay and have addressed this with our cleaners, we are sorry if only 2 were available during your stay. We promptly responded and went to generous measures to make things right. We regret if we did not come to an agreeable solution. As is evidenced by many great reviews, we are accustomed to providing 5-star experiences and will truly go above and beyond for our guests to make it the best possible stay. We appreciate your feedback and look forward to this property hosting many satisfied guests.