Verified
6/10 Okay
Colleen M.
7 May, 2023
Liked: Cleanliness
Disliked: Check-in, communication, listing accuracy
There was NO way to communicate with anyone to ask for information.
Colleen M.
Stayed 2 nights in May 2023
Apartment
NEW Cozy Room Suite / Wifi @ Orchard/ Somerset Area
Photo gallery for NEW Cozy Room Suite / Wifi @ Orchard/ Somerset Area
Reviews
4.04.0 out of 10
1 bedroom1 bathroomSleeps 3
Popular amenities
- Kitchenette
- Washing machine
- Air-conditioning
- Internet access
- Dryer
- Refrigerator
Explore the area
Singapore
- Robertson QuayPlace, Robertson Quay5 min walk
- Fort Canning ParkPlace, Fort Canning Park10 min walk
- Orchard RoadPlace, Orchard Road13 min walk
- Singapore (SIN-Changi)Airport, Singapore (SIN-Changi)27 min drive
Rooms & beds
1 bedroom (sleeps 3)
Bedroom 1
1 Queen Bed
1 bathroom
Bathroom 1
Bidet · Toilet · Shower only · Hair dryer
Spaces
Kitchenette
About this property
NEW Cozy Room Suite / Wifi @ Orchard/ Somerset Area
Our place is located off Orchard Road, Singapore's premier shopping belt. Staying here provides you with easy access to all the major Singapore attractions including the shopping districts, Central Business District (CBD) at Raffles Place, Marina Bay, Chinatown, Clarke Quay and the fun-filled island of Sentosa Singapore – which houses popular tourist attractions such as Universal Studios, Madame Tussauds, Marine Life Park and Adventure Cove Waterpark.
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About the area
Singapore
Downtown Singapore, a neighbourhood in Singapore, is home to this apartment. Orchard Road and Bugis Street Shopping District are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Gardens by the Bay and East Coast Park. Universal Studios Singapore and Singapore Zoo are not to be missed.
Singapore
What's nearby
- Robertson Quay - 5 min walk - 0.5 km
- Fort Canning Park - 10 min walk - 0.9 km
- Orchard Road - 13 min walk - 1.2 km
- ION Orchard - 17 min walk - 1.4 km
- Bugis Street Shopping District - 3 min drive - 2.3 km
Getting around
- Fort Canning MRT station - 10 min walk
- JB Sentral - 25 min drive
- Singapore (XSP-Seletar) - 26 min drive
Restaurants
- The Coconut Club - 5 min walk
- Mama Shelter Singapore - 7 min walk
- Sin Chao Gardens Teochew Restaurant 新潮园 - 1 min walk
- The Ice Bath Club - 5 min walk
- Hua Zai Hong Kong Style Roasted Delight - 6 min walk
Reviews
4.0
Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labelled.
Learn moreOpens in a new windowRating 10 - Excellent. 0 out of 2 reviews
10 - Excellent
0
Rating 8 - Good. 0 out of 2 reviews
8 - Good
0
Rating 6 - Okay. 1 out of 2 reviews
6 - Okay
1
Rating 4 - Poor. 0 out of 2 reviews
4 - Poor
0
Rating 2 - Terrible. 1 out of 2 reviews
2 - Terrible
1
6.0/10
Cleanliness
5.0/10
Check-in
2.0/10
Communication
8.0/10
Location
2.0/10
Listing accuracy
Reviews
Verified
2/10 Terrible
R L.
9 Feb, 2023
Liked: Check-in, location
Disliked: Cleanliness, communication, listing accuracy
Bad Customer Service from Property Manager
Firstly, the property did not look at all like the pictures.
Secondly during my stay of 3 days and 2 night, there were red ants all over the floor which crawled up the bed. I had to clean the bed and floor constantly to prevent getting bitten.
Thirdly, the worst thing that happened was a blackout on the 3rd day at 5pm that lasted for at least 2 and a half hours. It was total pitch dark, with no air-con, lights and of course anything else that required electricity couldn’t be used. It was stuffy and horrible. No alternative premises were offered to me. I was told to just bear with it.
While the operations staff, Zin, was very helpful and tried his best to resolve the issue, his manager was the total opposite. His manager was dismissive and not empathetic despite knowing that the blackout at the property caused the occupants great inconvenience.
As I was working at that time and I needed electricity, I had no choice but to leave and look for an alternative accommodation on my own for my last day.
I sought a refund since I couldn’t do my work and they didn’t offer any solution. I texted the manager through this app and informed the manager
The manager was cold towards me and told me plainly that there was a strict no refund policy and left it as that. This is in spite of the inconvenience that was caused to me. If this is service, I think we deserve better elsewhere. I am greatly disappointed at the attitude, the experience and the service or lack of.
R L.
Stayed 3 nights in Feb 2023
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