The location of the Nulu properties are for the most part very clean (except for some drains), brand-new builds that are perfect for those looking for convenience and proximity to wonderful restaurants, funky shops and downtown activities in Louisville. The apartment kitchen was decently stocked with the exception of handtowels and bath mats for the unit.
My only issue with the rental was in communication. Pre-check-in communication with Cozy Suites seemed extra cumbersome and the checkin & checkout information was anything but concise and some of it, contradictory. The check-in information was 8 pages long. Confusion over a parking pass led to my car being towed from the apartment's secure and gated garage, incurring a $165 tow charge, an uber ride to the other side of town and the loss of time for what was a less than 48-hour rental. After negotiations with Cozy Suites, they paid for a partial reimbursement. ** If you park in the garage, make sure to take the small paper pass with dates of rental and leave it in a visible spot in your car. After requesting more towels, it took almost 24-hours for them to arrive.
My hope is that Cozy Suites can streamline and improve their overall communications and local response time, so that renters can focus on their travel fun.