The Waratah House | Sauna, Firepit & Walk to Town Centre

Thank you so much for your lovely review 😊 We’re delighted to hear that the location suited your event perfectly and that you found the house spacious and comfortable for your group. It’s great to know you enjoyed your stay and had plenty of room to relax. We would love to welcome you back again in the future! Warm regards, Wendy & Wayne

Thank you so much for your lovely feedback! We’re thrilled to hear you had a wonderful stay and that we could be part of your special 50th birthday celebration. Wishing you many more memorable milestones ahead – you’re always welcome back anytime

Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay and found everything you needed for a perfect weekend away. It's great to know that our property met your expectations, and we’re honored to be your new favorite place in the Blue Mountains. We look forward to welcoming you back soon!

Thank you for your wonderful review! We're glad the house was spacious, comfortable, and perfectly located for your group. It’s great to hear you enjoyed the well-stocked kitchen and cozy beds. We appreciate your kind words about our service and look forward to welcoming you back in the future! Best regards, Wendy

It's wonderful to hear that you thoroughly enjoyed your stay with us! We're delighted that our spacious accommodations were able to comfortably cater to both of your families. Our team takes great pride in ensuring that every detail is thoughtfully considered, including modern updates to enhance your experience. We're glad to hear that you found our home conveniently located near local cafes and shops, making it easy to explore the area. During colder weather, we understand the importance of staying cozy, and we're pleased that you appreciated the wood fire and other heating options available to you. It brings us joy to hear that you enjoyed the complimentary grazing box provided upon your arrival. We strive to provide a warm welcome and add special touches to make your stay memorable. Thank you for your kind words, Wendy and Ying. We would love to welcome you back for another stay, perhaps for a longer duration next time!

Thank you for your feedback. We sincerely apologise for the inconvenience caused by the hot water issue during your stay. This was an unexpected fault, and we acted promptly to investigate and resolve it. We’re pleased to confirm that both hot water systems have now been fully repaired and are working properly. As a gesture of goodwill, we offered a complimentary late check-out to provide additional comfort and flexibility. While we understand this may not have met your expectations, this was the most appropriate compensation we could offer at the time. We always aim to communicate clearly and support our guests throughout their stay. However, we do find it challenging when conversations become difficult, and we appreciate respectful communication on both sides. Our property is in a convenient location and is equipped with a wide range of facilities, which many of our guests have enjoyed and found to be great value for money. We remain committed to maintaining high standards and continuously improving the guest experience. Kind regards, Wendy & team

Thank you for your thoughtful review and for choosing to stay with us during the Blues Festival! We’re so glad to hear the home was a great fit for your group and that you enjoyed the space, especially the dining area and lounge. We appreciate you bringing the cleanliness issues to our attention. Since your stay, the spiderwebs have been thoroughly to ensure a higher standard moving forward.

Thank you for your feedback and kind words about the house and location. We're glad you had a lovely time. Regarding the pet fee, it is disclosed in our listing, as most properties in the Blue Mountains are not pet-friendly. We strive to ensure both you and your furry friends enjoy your holiday. We apologize for the inconvenience with the towels. We typically prepare towels based on the total number of guests, but we'll make sure to provide more hand towels in the future. With regards wendy